Joseph Faleafaga
Porirua,WGN
Summary
Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events, clients and working environment successful and fun with efficient and organized support. Able to manage multiple tasks with a positive focused attitude. Ready to be a team player and applying my unique energy and skills to this new role.
Overview
2
2
years of professional experience
Work History
Events Team Member
The Supreme Group
03.2023 - Current
- A need for an energetic vibrant attitude to welcome customers/event-winners to experience VIP Lounge studios.
- Taking pride in the way you carry yourself as representatives for other brands.
- Paying attention to details of specific event times according event schedule.
- Work well under-pressure within tough weather conditions.
- Following verbal and written instructions to properly move and ship allocated products in a timely manner.
- Take initiative to Interact and keep positive conversation flowing with people.
- Carefully Handle products preventing load shifting or damage by using braces and strapping techniques.
- Shifting and allocating products and furniture to make V.I.P event sections presentable and welcoming.
- Must have 'can do' positive attitude and empathy towards team members.
Contact Center Representative
The Credit Consultants Group
05.2022 - 07.2023
- Delivered prompt service to prioritize customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Keeping a 'cool head' when dealing with frustrated customers, using empathy and communication to bring desirable out-comes.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Trained new staff members in various procedures to prepare for job requirements.
- inbound and outbound calling.
Youth Worker
Voice Of Youth
10.2021 - 02.2022
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Promoted positive peer interactions by facilitating group activities and modelling respectful communication techniques.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Monitored progress towards service plan goals.
- Participated in court sessions for troubled youth to help ensure their safety.
Education
Bachelor of Arts - Criminology & Education
Wellington Victoria University
Wellington, NZ12.2022
Skills
- Security Monitoring
- Conflict Management
- Positive and energetic
- Safety Monitoring
- Effective Time Management
- Independent
- Adaptable
- Consistent
- Taking initiative
- Cool headed and patient
Ambitious and determined
Always competing with myself to be better everyday in all areas of my life. I will continue to strive for greatness and willing to serve others along the way. Understanding that Humility and confidence in myself and to put others first is essential for building the foundation of my success. Love and Jesus is what keeps me disciplined.
Family
Family and being able to spend quality time with the people I love is on of the most important things to me.
Fitness
Fitness keeps me pushing accountable to not be complacent and push boundaries mentally, to be fit and clear my thoughts under pressure during workouts. It keeps me energised for the task at hand and helping discover more of who I am, in very difficult situations.
Timeline
Events Team Member
The Supreme Group
03.2023 - Current
Contact Center Representative
The Credit Consultants Group
05.2022 - 07.2023
Youth Worker
Voice Of Youth
10.2021 - 02.2022
Bachelor of Arts - Criminology & Education
Wellington Victoria University
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