Joseph Francis
Stoke,NSN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Driving Instructor
Pro Karts
06.2020 - 09.2021
- Briefing customers about Go karting
- Responsible for customer safety and assistance
- Supervised and monitored customers' use of tools and equipment.
- Managed around 50-60 a day
- Offered timely commands to assist student drivers in steering or braking to avoid accidents.
Information Process Enabler
Tata Consultancy Services
06.2019 - 01.2020
- Was working for Australian Client - NBN
- Providing technical assistance with equipment operation
- Suggest modifications to third-party software to meet user needs
- Develop and test complex communications interface programs including voice and data communication
- Support data transfers or file sharing
- Troubleshoot and resolve database and data problems
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Process Associate
Cognizant Technology Solutions
05.2018 - 06.2019
- Was working for Australian Client - Telstra
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Possibly training more junior staff members
Education
M.A.M (Masters - Applied Management
Nelson Marlborough Institute of Technology
Nelson, NSN05.2021
B.A. (Bachelor of Arts) -
Wilson College
India2017
Higher - Secondary Education
St. Anne's Junior College
India2014
Secondary School Certificate -
Ryan International School
India2012
Skills
- Strategy Implementation
- Technical Support
- Quality Control
- Prioritization
- Coordination
- Customer Relations
- Managing Multiple Tasks
- Problem-Solving Ability
- Data Evaluation
- Calm and Professional Under Pressure
- Order Fulfillment
- Process Simulation
- Process Integration
- Leadership
- Communications Strategies
Additional Information
- Active participation in sports and won prizes in football
- Have received best performer award from Cognizant (CTS)
- Have bagged star of the month award thrice from TCS (Tata)
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Driving Instructor
Pro Karts
06.2020 - 09.2021
Information Process Enabler
Tata Consultancy Services
06.2019 - 01.2020
Process Associate
Cognizant Technology Solutions
05.2018 - 06.2019
M.A.M (Masters - Applied Management
Nelson Marlborough Institute of Technology
B.A. (Bachelor of Arts) -
Wilson College
Higher - Secondary Education
St. Anne's Junior College
Secondary School Certificate -
Ryan International School
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