Summary
Overview
Work History
Education
Skills
Domain
Software Tools
Certification
Languages
RECENT CAREER SUMMARY
Volunteer
Accomplishments
References
Work Right
Timeline
Generic

Joseph George

Pakuranga Heights,AUK

Summary

Software Tester with 12 years of experience in leading QA teams and ensuring high-quality software delivery. Expertise in functional and non-functional testing, including manual, automation, mobile, data, performance, API, and mainframe testing. Skilled in developing effective QA strategies within Agile frameworks, supported by strong analytical and problem-solving capabilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Test Analyst/Test Analyst/Senior Test Engineer

Williams Lea (WL)
Kochi , India
07.2017 - 07.2023
  • Led test planning and scheduling using Jira, managing task delegation, prioritisation, and deadlines in Agile projects.
  • Developed and executed test strategies, ensuring full coverage and streamlined approvals in an agile environment.
  • Created and maintained test plans and test cases for manual testing of functional and non-functional requirements.
  • Designed and optimised automated test scripts using Selenium, TestNG, and Cucumber, storing them in GitHub and integrating into CI/CD with Jenkins.
  • Performed API testing with Postman and SoapUI, improving system reliability through integration and regression testing.
  • Conducted native mobile app testing on iOS and Android platforms to ensure seamless user experiences.
  • Utilised Jira for test management and defect tracking; optimised workflows using Kanban boards.
  • Performed load testing with Visual Studio and JMeter against AWS, analysing Oberon server configurations for performance.
  • Compiled test summaries and audit-ready reports, maintained test artefacts in Confluence for traceability and compliance.
  • Actively participated in Scrum and Kanban ceremonies (sprint planning, retrospective, stand-ups), contributing to iterative quality delivery.
  • Delivered customer-focused QA outcomes, aligning testing goals with business needs and communicating insights effectively.
  • Mentored junior testers, promoted best practices, and fostered a collaborative and knowledge-sharing team culture.

Associate/Program Analyst/Program Analyst Trainee

Cognizant Technology Solutions (CTS)
Chennai, India
09.2011 - 07.2017
  • Conduct detailed use case and requirement analysis to enhance test planning accuracy.
  • Coordinated with centralised teams for System Integration Testing (SIT) and User Acceptance Testing (UAT), ensuring seamless end-to-end claims processing.
  • Utilised TSO/ISPF to access datasets and job execution while employing Xpediter and IBM Debug Tool to troubleshoot claim processing issues.
  • Create and execute SQL queries to verify proper data loading in alignment with Data Transformation rules, ensuring data integrity and accuracy.
  • Managed ETL pipelines via MySQL for database testing, ensuring data integrity across migration and integration workflows.
  • Manage defect resolution using HP Quality Centre and TFS, improving product quality through proactive management.
  • Initiate test automation using Selenium with TestNG framework, minimising defects and speeding up release cycles.
  • Contribute to maintaining the Requirement Traceability Matrix (RTM) to ensure all requirements are linked to test cases for complete coverage.

Education

Masters - IT Project Management

Auckland University of Technology
New Zealand
08-2024

Bachelor of Technology - Bioinformatics

Sathyabama Institute of Science And Technology
India
05-2011

Skills

  • Agile methodology and project management
  • Scrum and Kanban expertise
  • Automation testing and CI/CD integration
  • Collaboration and stakeholder communication
  • Critical thinking and problem-solving
  • Customer care and service strategies
  • Team collaboration and alignment
  • Backlog management and sprint planning
  • Defect tracking and resolution
  • Project documentation and reporting
  • API performance testing

Domain

Cognizant Technology Solutions 

  • Healthcare
  • Insurance
  • Life Sciences
  • Information & Media Entertainment (IME)
  • Consumer Goods
  • Online Internal domains

Williams Lea

  • UK Public Sector

Software Tools

Atlassian Jira, Atlassian Confluence, 

Selenium Cucumber Framework, 

TestNG Framework, Eclipse IDE (Java),

 IntelliJ IDEA (Java), JMeter, 

Taurus Automation tool, Github, Docker, 

Jenkins, AWS console instances,

 Sitecore (CRM), Jenkins, 

HP Quality Centre (9,11), TFS, Pivotal Tracker, 

Postman, SoapUI, MySQL, ETL jobs, 

DBT core adapter,  MSSQL, 

MarkLogic 10 server,

 Oberon server - Orbeon Form Builder,

 Oracle 10g, XMLSpy, Xmetal, 

Apache Maven, FileZilla, Putty, Wave tool,

 IBM Debug Tool, TSO/ISPF, Xpediter, MS Suite.

Certification

  • ISTQB - ISEB Certified Tester Foundation Level (CTFL) - BCS - The Chartered Institute for IT (2013)
  • Certified Professional Scrum Developer I - Scrum.org (2022)

Languages

English
Native/ Bilingual
Malayalam
Native/ Bilingual
Hindi
Native/ Bilingual
Tamil
Limited
German
Limited

RECENT CAREER SUMMARY

Volunteer (RC) - Apr 2025 - Present

Senior Test Analyst (WL) - Sept 2021 - Jul 2023

Test Analyst (WL) - Sept 2019 - Aug 2021

Senior Test Engineer (WL) - Jul 2017 - Aug 2019

Associate (CTS) - Jun 2015 - Jul 2017

Program Analyst(CTS) - Sept 2012 - Jun 2015

Program Analyst Trainee (CTS) - Sept 2011 - Aug 2012

Volunteer

RED CROSS  

New Zealand

04/2025 - Current

  • Facilitated referrals to community resources to address residents' needs.
  • Responded promptly to emergencies, including weather disruptions and health status changes.
  • Assisted with loading and unloading meal deliveries from kitchen to delivery vehicle.
  • Ensured accurate completion and timely submission of all necessary paperwork.
  • Coordinated with staff to maintain efficient workflow during peak periods.
  • Maintained precise records of meal deliveries, including quantity, temperature, and dietary requirements.
  • Transported prepared meals between facilities using personal vehicles while adhering to safety regulations.

Accomplishments

Awards & Recognition

WL - Recognised for Exceptional Teamwork and Collaboration (Q4 2017) and Employee of the Quarter (Q1 2022).
CTS - Awarded Employee of the Month (Nov 2013) and Star of the Quarter (Q1 2015).


Defect Management
Managed defect tracking and resolution using JIRA and Pivotal Tracker, reducing defect resolution times by 30%.


Automation & CI/CD Integration
Integrated Selenium and JMeter into Jenkins for continuous integration and development, increasing deployment frequency by 40%.


Team Leadership & Mentoring
Provided leadership and mentorship to junior testers, fostering a collaborative, self-managing team environment.

References

References available upon request.

Work Right

Currently hold a valid post-study work visa for 3 years (expiring in 2027).

Timeline

Senior Test Analyst/Test Analyst/Senior Test Engineer

Williams Lea (WL)
07.2017 - 07.2023

Associate/Program Analyst/Program Analyst Trainee

Cognizant Technology Solutions (CTS)
09.2011 - 07.2017

Masters - IT Project Management

Auckland University of Technology

Bachelor of Technology - Bioinformatics

Sathyabama Institute of Science And Technology

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Joseph George