Joseph Gibbons

· Provided administrative support to the Sales team through pricing, general administration, fleet management, database maintenance and any additional allocated administrative tasks in an accurate and timely manner.

· Provided outstanding customer service to both internal and external customers ensuring that the highest levels of accuracy and support are provided.

· To help clients and prospects, dealers and other external contacts, undertaking problem solving tasks or coordinating activities to address issues identified.

· Assist Sales team in any administration duty as allocated by them or the National Customer Services Manager.

· To form part of the team managing inbound calls to our Driver Support and New business line ensuring all calls are answered promptly and professionally.

· To update and maintain accurate and updated database records as part of Sales management.

· To aid management as requested

· Being the first point of contact for the client when the Account Manager is on leave (in some instances for several months at a time)

● Personalized face-to-face service interactions, enhancing

customer satisfaction

● Frequent training and professional development

● Responsible for daily administration tasks

● Escalation management

● POS & Cash handling

● Monthly KPI targets

● Inventory Management

● Stocktakes

● Consumer and Business account management

• Cleaned and maintained warehouse
• Redesigned warehouse layout to accommodate new stock, maximize space utilization and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Pick and pack many orders correctly and neatly.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return

• Prepared reports documenting investigation activities and results.
• Accompanied personnel on routine routes to deter criminal activity.
• Checked high-value, frequently-targeted freight and documented tracking information to aid law enforcement with investigations.
• Was entrusted with carrying large sums of money