Joseph Hope-Powell
Christchurch,CAN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Team Leader
Flight Centre Barrington
04.2022 - Current
- Implemented a new wage structure that boosted team performance and sales revenue to record TTV sales in 2022.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Basketball Coach
Canterbury Basketball
03.2022 - Current
- U17 National winners 2022-U19 3rd Place National 2023
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
Basketball Coach
Cashmere High School
01.2021 - Current
- Organized and led practice sessions, focusing on skill development and teamwork
- Mentored young athletes, instilling a passion for the game and promoted sportsmanship.
Travel Consultant
Flight Centre
10.2017 - 01.2020
- Led a team of 10 travel consultants, resulting in being the second most profitable store in New Zealand three years running.
- Organized trips for individual, family and business travellers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Online Travel Agent
American Express
08.2015 - 08.2016
- Successfully booked and managed travel arrangements for thousands of American Express card holders, consistently exceeding NPS targets
- Developed in-depth knowledge of global travel destinations and trends, providing expert advice to clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Store Manager
Body4U
04.2011 - 07.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
University Entrance -
Albany Senior High School
Albany, AUK11.2011
Bachelor of Sport and Recreation - Incomplete
Auckland University of Technology (AUT)
Auckland, NZDiploma of Business -
Massey University
Albany, NZSkills
- Retail Management
- Customer Service Excellence
- Sales and Marketing Strategies
- In-depth Travel Industry Knowledge
- Team Leadership and Management
- Effective Communication Skills
- Problem Solving
- Financial Management
- Industry Networking
- Technology Proficiency
- Crisis Management
- Adaptability
Timeline
Team Leader
Flight Centre Barrington
04.2022 - Current
Basketball Coach
Canterbury Basketball
03.2022 - Current
Basketball Coach
Cashmere High School
01.2021 - Current
Travel Consultant
Flight Centre
10.2017 - 01.2020
Online Travel Agent
American Express
08.2015 - 08.2016
Store Manager
Body4U
04.2011 - 07.2012
University Entrance -
Albany Senior High School
Bachelor of Sport and Recreation - Incomplete
Auckland University of Technology (AUT)
Diploma of Business -
Massey University
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