JOSEPH KIOA
Auckland
Summary
- Actively seeking a job to further my experience in any relevant industry where I can perform and enhance my customer service skills.
- Talented with skill at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
- Focused on delivering consistent and professional work for every assignment.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Agent (Lead)
OACIS (Qantas Airway)
06.2024 - Current
- Daily flight control
- Monitor Flight Check-In / Departure
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative (Part-time)
Concentrix (Air New Zealand)
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Handled Inbound calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Agent (Permanent / Part-Time)
Swissport (Fiji Airways)
02.2023 - 06.2024
- Check In Passenger
- Boarding Flight
- Assist arrival and wheelchair passenger
Team Member (Permanent)
Supply Chain Solution
10.2021 - 02.2023
- General warehousing (Inwards)
- Booking in clients stock
- Handling emails
- Accredit Person (MPI Biosecurity checking container)
Bartender (Part-time)
Charlies Bar
01.2021 - 02.2023
- Customer Service
- Offers food and drinks and assists with pokie machines
Food and Beverage Attendant
Ellerslie Event Centre
08.2019 - 01.2021
- Customer Service
- Satisfied guests with prompt assistance and friendly service (serving food, drinks and handling cash)
Education
Bachelor of Hospitality Management - Lv7
Auckland Institute of Studies
09.2020
Diploma in Hospitality Management - Lv5
Tonga Institute of Higher Education
12.2017
Tonga National Form Seven Certificate - Year 13
Tonga High School
12.2016
Tonga Form Six Certificate - Year 12
Tupou High School
12.2015
Tonga School Certificate - Year 11
Tupou High School
12.2014
Skills
- Time Management
- Interpersonal Skill
- Adaptability
- Teamwork
- Work Ethic
- Communication
- Payment processing
- Call center experience
Timeline
Senior Customer Service Agent (Lead)
OACIS (Qantas Airway)
06.2024 - Current
Customer Service Representative (Part-time)
Concentrix (Air New Zealand)
06.2023 - Current
Customer Service Agent (Permanent / Part-Time)
Swissport (Fiji Airways)
02.2023 - 06.2024
Team Member (Permanent)
Supply Chain Solution
10.2021 - 02.2023
Bartender (Part-time)
Charlies Bar
01.2021 - 02.2023
Food and Beverage Attendant
Ellerslie Event Centre
08.2019 - 01.2021
Diploma in Hospitality Management - Lv5
Tonga Institute of Higher Education
Tonga National Form Seven Certificate - Year 13
Tonga High School
Tonga Form Six Certificate - Year 12
Tupou High School
Tonga School Certificate - Year 11
Tupou High School
Bachelor of Hospitality Management - Lv7
Auckland Institute of Studies
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