JOSEPH KIOA
Auckland
Summary
- Actively seeking a job to further my experience in any relevant industry where I can perform and enhance my customer service skills.
- Talented with skill at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
- Focused on delivering consistent and professional work for every assignment.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Agent (Lead)
OACIS (Qantas Airway)
06.2024 - Current
- Daily flight control
- Monitor Flight Check-In / Departure
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative (Part-time)
Concentrix (Air New Zealand)
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Handled Inbound calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Agent (Permanent / Part-Time)
Swissport (Fiji Airways)
02.2023 - 06.2024
- Check In Passenger
- Boarding Flight
- Assist arrival and wheelchair passenger
Team Member (Permanent)
Supply Chain Solution
10.2021 - 02.2023
- General warehousing (Inwards)
- Booking in clients stock
- Handling emails
- Accredit Person (MPI Biosecurity checking container)
Bartender (Part-time)
Charlies Bar
01.2021 - 02.2023
- Customer Service
- Offers food and drinks and assists with pokie machines
Food and Beverage Attendant
Ellerslie Event Centre
08.2019 - 01.2021
- Customer Service
- Satisfied guests with prompt assistance and friendly service (serving food, drinks and handling cash)
Education
Bachelor of Hospitality Management - Lv7
Auckland Institute of Studies
09.2020
Diploma in Hospitality Management - Lv5
Tonga Institute of Higher Education
12.2017
Tonga National Form Seven Certificate - Year 13
Tonga High School
12.2016
Tonga Form Six Certificate - Year 12
Tupou High School
12.2015
Tonga School Certificate - Year 11
Tupou High School
12.2014
Skills
- Time Management
- Interpersonal Skill
- Adaptability
- Teamwork
- Work Ethic
- Communication
- Payment processing
- Call center experience
Timeline
Senior Customer Service Agent (Lead)
OACIS (Qantas Airway)
06.2024 - Current
Customer Service Representative (Part-time)
Concentrix (Air New Zealand)
06.2023 - Current
Customer Service Agent (Permanent / Part-Time)
Swissport (Fiji Airways)
02.2023 - 06.2024
Team Member (Permanent)
Supply Chain Solution
10.2021 - 02.2023
Bartender (Part-time)
Charlies Bar
01.2021 - 02.2023
Food and Beverage Attendant
Ellerslie Event Centre
08.2019 - 01.2021
Diploma in Hospitality Management - Lv5
Tonga Institute of Higher Education
Tonga National Form Seven Certificate - Year 13
Tonga High School
Tonga Form Six Certificate - Year 12
Tupou High School
Tonga School Certificate - Year 11
Tupou High School
Bachelor of Hospitality Management - Lv7
Auckland Institute of Studies
Similar Profiles
Fatima AuvaaFatima Auvaa
Qantas Supervisor at OACISQantas Supervisor at OACIS
Fatima AuvaaFatima Auvaa
Qantas Supervisor at OACISQantas Supervisor at OACIS
Andrew MobegiAndrew Mobegi
Baggage Service Operator at OacisBaggage Service Operator at Oacis