JOSEPH MATALANGA
Dunedin,OTA
Summary
Professional restaurant manager with a strong interest in providing high quality standards of customer service. Skilled at reducing staff turnovers and upselling techniques.
Overview
4
4
years of professional experience
Work History
Kitchen Crew Member
McDonald's Australia
02.2019 - 07.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Kitchen Crew Member
McDonald's Anderson Bay
08.2019 - 07.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Trimmer
Silverfern Farms Finegand
09.2021 - 02.2022
- Trimmed unwanted materials off desirable [Products].
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Ran high-speed mold machines, grinders and cutters.
Manager on Duty
RE Burger
02.2022 - 08.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Education
High School Diploma -
Brookshine School
Nairobi Kenya11.2018
Primary Education
Greenvale Primary School
Eldoret Kenya11.2013
Skills
- Tool Preparation
- Monthly Inventory
- Articulate Communication
- Lean Methodology
- Motivating Performers
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Manager on Duty
RE Burger
02.2022 - 08.2023
Trimmer
Silverfern Farms Finegand
09.2021 - 02.2022
Kitchen Crew Member
McDonald's Anderson Bay
08.2019 - 07.2021
Kitchen Crew Member
McDonald's Australia
02.2019 - 07.2019
High School Diploma -
Brookshine School
Primary Education
Greenvale Primary School
Similar Profiles
Abigail PhillipsAbigail Phillips
Operations Crew Member at McDonald's AustraliaOperations Crew Member at McDonald's Australia
Matt HuynhMatt Huynh
Business Manager at McDonald's AustraliaBusiness Manager at McDonald's Australia
Chloe GomesChloe Gomes
Fast Food Department Manager at Mcdonald's AustraliaFast Food Department Manager at Mcdonald's Australia
Zephan AlkiraZephan Alkira
Customer Service Crew Member at McDonald's AustraliaCustomer Service Crew Member at McDonald's Australia
Dianne EckholdDianne Eckhold
Machine Operator Packer at Kraft HeinzMachine Operator Packer at Kraft Heinz