Joseph Mita
Ranui
Summary
Dynamic and motivated professional seeking full or part-time employment to leverage a diverse skill set acquired through extensive work experience. Recognized for a friendly demeanor and a passion for delivering exceptional customer service, thriving in face-to-face interactions with clients. Committed to fostering positive relationships and enhancing the overall customer experience. Flexible availability for interviews ensures readiness to engage at any time.
Overview
18
18
years of professional experience
Work History
Junior chef/Kitchen porter
Mr Illingsworth
Te Atatu South, Waitakere
06.2023 - Current
- Prepared and presented high-quality dishes in line with menu specifications.
- Assisted senior chefs with food preparation and inventory management.
- Maintained kitchen cleanliness and adhered to health and safety standards.
- Collaborated with team members to enhance service efficiency during peak hours.
- Ensured proper rotation of stock items based on expiration dates to maintain freshness and minimize waste.
- Supported catering events by assisting with food preparation, plating, and serving as needed for large-scale functions.
- Contributed to a decrease in kitchen accidents by consistently adhering to safety protocols and promptly addressing any hazards or concerns.
Junior chef /Kitchen porter
The Hanger
Auckland, New Zealand
05.2022 - 06.2023
- Prepared and cooked high-quality dishes, ensuring adherence to recipes and presentation standards.
- Assisted in managing kitchen inventory, minimizing waste through efficient ingredient usage.
- Executed daily food preparation tasks, contributing to timely meal service during peak hours.
- Collaborated with team members to maintain cleanliness and organization in kitchen areas.
- Monitored cooking times and temperatures, ensuring food safety compliance throughout processes.
- Maintained high standards of cleanliness and sanitation in all work areas, ensuring compliance with health regulations.
- Rotated through all prep stations to learn different techniques.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Cook/Frontline
Bun and Rolls
Auckland
01.2022 - 04.2023
- Food preparation
- Delivery of food between two locations
- General cleaning
- Stock taking
- Cash handling
- Processing customer orders
- Customer service
- Operated kitchen equipment, maintaining safety and sanitation standards throughout food preparation process.
- Collaborated with team members to streamline food service operations during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Door to Door sales
Sales and Marketing (ICA)
01.2022 - 12.2022
- Responsible for own goals and targets
- Taxes
- Set reports for client
- Daily and weekly reflections
- Meeting with clients
- Morning staff meetings
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Cultivated strong customer relationships through personalized interactions and product demonstrations.
- Developed effective sales strategies to engage potential customers door-to-door.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Promoted brand awareness to potential customers through professional representation of company values, mission, and products.
- Collaborated with team members to share best practices, market insights, and product updates for collective success in reaching sales goals.
Cook/Kitchen Porter/Wait Staff Member
The Good Home
Auckland
12.2017 - 09.2021
- General cleaning Provided exceptional customer service, ensuring guest satisfaction and responding promptly to requests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Maintained cleanliness and organization of dining areas, enhancing overall restaurant ambiance.
- Collaborated with kitchen staff to streamline food delivery processes, improving efficiency during peak hours.
- Resolved customer complaints effectively, utilizing problem-solving skills to enhance guest experiences.
- Developed strong relationships with regular patrons, contributing to increased customer loyalty and repeat business.
Street Youth Worker
Generation Ignite
Auckland, New Zealand
01.2017 - 10.2019
- Empowering and supporting young people in the community
- Providing on the spot information guidance and support
- Interacting, engaging and journeying along young people
- Respond to the needs of individual young people
- Advocacy
- Intervening through relationships of care
- Developed and implemented educational workshops tailored to diverse youth needs.
- Led youth engagement programs to foster personal development and social skills.
- Coordinated community outreach initiatives, strengthening local partnerships and resource access.
Youth Hub Center
Generation Ignite
01.2017 - 10.2019
- Activity facilitators.
- Food preparation.
- Building relationships with youth.
- Advocacy.
- Intervening through relationships of care.
- Liaison with other organizations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Customer service
Horse and Trap
09.2015 - 03.2016
- Cash handling
- Phone enquires
- Stock taking
- General cleaning
- Processing customer orders
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Answered inquiries and provided superior customer service to clients.
- Immediately brought critical issues to customer service manager for resolution.
- Delivered superior customer service by responding to inquiries and complaints.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Greeted incoming customers and provided reliable, friendly customer service.
Sports Co ordinator/ Relieving Teacher
Nga Kakano
01.2011 - 05.2014
- Attend & participate in collective staff meetings
- Lesson plans
- Assessing students for their mid-term reports
- Organising training sessions
- Liaising with other schools
- Lunch / breaks monitoring of playground
- Set up classroom activities
- Providing a safe learning environment
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment, enhancing student participation and collaboration.
- Collaborated with parents and community stakeholders to support student learning initiatives.
Studio Assistant
Flipside Studio
01.2010 - 12.2011
- Set up studio
- Administration
- Music lessons with students
- Lighting and sound technician
- Supervising and monitoring of studio
- General cleaning
- Coordinated studio schedules to optimize resource allocation and workflow efficiency.
- Assisted in production setup, ensuring all equipment was operational and properly configured.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Collaborated with artists and designers on various projects, contributing to successful outcomes and client satisfaction.
Manager – Café / Studio
Zeal Global Café
01.2009 - 08.2010
- Managing both the Café & studio
- Cash handling
- Administration
- Food preparation
- Frying foods
- Coffee making
- Phone bookings
- Distributing music equipment
- Event Security
- General cleaning
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Work experience
Waipareira Trust
01.2008 - 07.2008
- Teaching music
- Monitoring students
- Answering phones
- Support with Health and Fitness events
- Assisting with organizing events
- General cleaning
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate - Sports, Fitness and Health Level 4
Te WanangaAotearoa
01-2017
Certificate - Sports, Fitness & Health Level 2
Te WanangaAotearoa
01-2016
Certificate - Business Administration
Best Pacific Institute of Education
01-2015
Auckland Hospitality Training and Placement Program
Career Café
01-2013
Certificate - Retail level 1 & 2
Trainsmart
01-2009
Skills
- Setting goals through preparation & planning and maintaining Long term sustainable outcomes
- Genuine appreciation and experience in working with diversity & embracing differences
- Can rise to any challenge and succeed in delivering great results
- Organized & pro active
- Excellent listener & communication skills
- Able to work well as part of a team (whilst being capable to work unsupervised)
- Outgoing, supportive, loyal, caring, resourceful and able to multi task
Custom
Musician, Singing, Bass, Drum, Guitar, Hosting / Entertaining family and friends, Sports- Rugby, Basketball, Football
Timeline
Junior chef/Kitchen porter
Mr Illingsworth
06.2023 - Current
Junior chef /Kitchen porter
The Hanger
05.2022 - 06.2023
Cook/Frontline
Bun and Rolls
01.2022 - 04.2023
Door to Door sales
Sales and Marketing (ICA)
01.2022 - 12.2022
Cook/Kitchen Porter/Wait Staff Member
The Good Home
12.2017 - 09.2021
Street Youth Worker
Generation Ignite
01.2017 - 10.2019
Youth Hub Center
Generation Ignite
01.2017 - 10.2019
Customer service
Horse and Trap
09.2015 - 03.2016
Sports Co ordinator/ Relieving Teacher
Nga Kakano
01.2011 - 05.2014
Studio Assistant
Flipside Studio
01.2010 - 12.2011
Manager – Café / Studio
Zeal Global Café
01.2009 - 08.2010
Work experience
Waipareira Trust
01.2008 - 07.2008
Certificate - Sports, Fitness and Health Level 4
Te WanangaAotearoa
Certificate - Sports, Fitness & Health Level 2
Te WanangaAotearoa
Certificate - Business Administration
Best Pacific Institute of Education
Auckland Hospitality Training and Placement Program
Career Café
Certificate - Retail level 1 & 2
Trainsmart