Joseph Rosillo
Waikato,HAMILTON
Summary
Team-oriented Retail Sales Supervisor recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Supervisor
Mason Retail
Waikato, Hamilton
08.2021 - 11.2024
- Provided customer service assistance as needed.
- Provided guidance to customer service staff in resolving complex customer service issues.
- Provided customer service support when needed.
- Developed and maintained exceptional customer service standards.
- Developed customer service policies, procedures and standards.
- Provided exceptional customer service to all customers.
- Identified and resolved customer service issues.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Performed regular inventory counts to ensure accurate records were maintained.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Followed up on customer requests or concerns in a timely manner.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
Pharmacy Assistant
The Chemist Warehouse
Waikato, Hamilton
01.2021 - 03.2021
- Processed payments from customers using cash registers and debit and credit card terminals.
- Greeted customers upon arrival at the pharmacy counter.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Wait Staff Member
Sky City Hamilton
Waikato, Hamilton
05.2019 - 06.2019
- Greeted and welcomed customers, providing them with menus.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Ensured that all orders were taken correctly and in a timely manner.
- Took beverage orders from patrons and served drinks promptly.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Performed quality checks on packed trays, ensuring products were not damaged or expired.
Education
Hotel, Hospitality Management Diploma Level 5 - Tourism And Customer Service
New Zealand School Of Tourism
Hamilton03-2020
NCEA Level 1 - Level 3 -
St John's College
Hamilton12-2017
Skills
- Outstanding customer service
- Friendly, Positive Attitude
- Excellent Communication
- Creative Customer Solutions
- Creative and Innovative
- Teamwork mindset
- Time Management
- Active Listening
Affiliations
- Watching movies
- Reading
- Creative writing
- Scenic driving
Certification
- New Zealand Citizenship and New Zealand Passport
- Full Driver's License
Languages
- English
- Filipino (Tagalog and Bisaya )
References
References available upon request.
Timeline
Retail Store Supervisor
Mason Retail
08.2021 - 11.2024
Pharmacy Assistant
The Chemist Warehouse
01.2021 - 03.2021
Wait Staff Member
Sky City Hamilton
05.2019 - 06.2019
Hotel, Hospitality Management Diploma Level 5 - Tourism And Customer Service
New Zealand School Of Tourism
NCEA Level 1 - Level 3 -
St John's College
- New Zealand Citizenship and New Zealand Passport
- Full Driver's License
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