Joseph Vitale
Papatoetoe
Summary
As a dedicated Resident Advisor at O'Rorke Hall, I have honed my skills in leadership, crisis management, and student welfare. I am seeking a Night Supervisor role where I can apply my strong organizational abilities, keen attention to detail, and commitment to maintaining a safe and supportive environment for all residents. I am driven by a passion for helping others and thrive in challenging situations where quick thinking and effective communication are essential.
Overview
14
14
years of professional experience
Work History
Resident Advisor
The University of Auckland, O'Rorke Hall
02.2023 - 11.2023
- Managed student welfare for over 200 residents, providing support through one-on-one meetings and community programs
- Led fire warden duties and first aid response, ensuring safety protocols were followed and residents were well-prepared for emergencies
- Coordinated and executed student events, enhancing community engagement and fostering a supportive living environment
- Assisted with administrative tasks, including data entry, report generation, and maintaining accurate records in StarRez.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Monitored building security by conducting routine rounds throughout the facility.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
Process Operator, Grade 5 (Supervisor)
Nestle
01.2012 - 01.2021
- Supervised production line operations, ensuring adherence to safety standards and optimizing efficiency
- Managed project timelines and resources, leading initiatives that reduced downtime and improved process quality
- Conducted material inspections and stocktakes, maintaining accurate inventory levels and ensuring compliance with food safety regulations
- Trained and mentored new staff, fostering a culture of continuous improvement and knowledge sharing.
Receptionist
Small Business Enterprises Corporation
07.2011 - 10.2011
- Provided front-line customer service, managing incoming calls, handling cash transactions, and ensuring client satisfaction
- Organized schedules, maintained records, and performed data entry to support efficient office operations.
Store Person (Part-time)
Essentials
06.2010
- Managed stock levels and inventory organization, ensuring timely and accurate fulfillment of customer orders
- Provided exceptional customer service, handling cash transactions and resolving customer inquiries.
Customer Service (Part-time)
Movies4U
06.2009 - 11.2009
- Delivered high-quality customer service, managing both in-person and phone inquiries, and performing cash handling duties
- Organized store merchandise, maintained inventory records, and ensured a clean and welcoming store environment.
Education
Nestle Training Programs
AucklandTertiary Foundation Certificate -
University of Auckland
01.2021
Foundation Certificate in Science -
National University of Samoa
01.2010
Pacific School Senior Certificate -
Samoa College
01.2009
Skills
- Leadership & Teamwork: Proven ability to lead teams in high-pressure environments, ensuring tasks are completed efficiently while maintaining a positive team dynamic
- Crisis Management: Experienced in handling emergency situations, including fire drills and first aid, ensuring the safety and well-being of all residents
- Customer Service Excellence: Consistently deliver high-quality service, both face-to-face and over the phone, with a focus on resolving issues swiftly and effectively
- Event Planning & Management: Skilled in organizing and executing events that enhance community engagement, from concept development to post-event evaluation
- Cultural Sensitivity: Strong understanding of diverse backgrounds, committed to fostering an inclusive environment for all individuals
- Technical Proficiency: Advanced user of Microsoft Office Suite, StarRez, and other administrative software, ensuring smooth operations and data management
- Peer Mediation
- Activity Planning
- Policy Enforcement
- Behavior monitoring
- Student resource promotion
- Crisis Management
- Role Modeling
- Motivational Skills
- Academic Support
- Family relationship development
- Safety practices
References
Maritza Kloppers
Resident Manager - UniLodges
Phone: 0275521154
Email: maritza.kloppers@auckland.ac.nz
Melissa Leaupepe
Resident Manager - O'Rorke Hall
Phone: 0272929319
Email: melissa.leaupepe@auckland.ac.nz
Gina Park
Administration Team Leader - Waiparuru Hall
Email: gina.park@auckland.ac.nz
Mandri Amarasekera
Resident Coordinator - Unilodges
Phone: 0275021220
Email: mandri.amarasekra@auckland.ac.nz
Timeline
Resident Advisor
The University of Auckland, O'Rorke Hall
02.2023 - 11.2023
Process Operator, Grade 5 (Supervisor)
Nestle
01.2012 - 01.2021
Receptionist
Small Business Enterprises Corporation
07.2011 - 10.2011
Store Person (Part-time)
Essentials
06.2010
Customer Service (Part-time)
Movies4U
06.2009 - 11.2009
Nestle Training Programs
Tertiary Foundation Certificate -
University of Auckland
Foundation Certificate in Science -
National University of Samoa
Pacific School Senior Certificate -
Samoa College
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