Josephine Losivale
Manukau
Summary
Experienced in resolving complex customer queries, streamlining administrative processes, and fostering positive interactions. At Smith and Smith, recognised for exceptional service delivery, earning commendations for commitment and performance. Skilled in effective communication, time management, problem-solving, and meticulous attention to detail. Passionate about leveraging my expertise to optimise operations and support organisational objectives. Enthusiastic about embracing new challenges, continuous learning, and making impactful contributions in a corporate setting. Ready to bring value to a specialised role by applying my administrative expertise to achieve outstanding outcomes.
Overview
5
5
years of professional experience
Work History
Office Administrator
Smith And Smith Office
01.2022 - 08.2024
- Proficient in using office software such as Microsoft Office(Word, Excel, Power-point)
- Time management- Ensuring that customers receive timely and effective assistance
- Attention to detail-Verifying order details, ensuring correct product selection and addressing any product-related issues
- Liaised between clients and technicians to ensure effective lines of communication
- Ability to Multitask- Multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Team player- Contributed to a positive work environment by fostering strong working relationships among colleagues
- Active listener- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Database Entry- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Pick Packer
Farmers Distribution Centre
10.2019 - 03.2021
- Communication- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfilment.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents.
- Prepared orders accurately by processing request, pulling materials from the warehouse, and packing boxes.
- Completed more than 50 orders each day with efficient picking and packing of shipments
- Prepared orders for shipment by inserting associated paperwork, and scanning barcodes to upload package data to the tracking system.
- Voice-picking products from the warehouse
Education
Bachelor of Arts - Sociology And Employment Relations
University of Auckland
Auckland, NZ12.2025
High School Diploma -
McAuley High School
Otahuhu12.2017
Skills
- Time management
- Customer engagement
- Administrative support
- Database entry
- Team player
- Positive attitude
- Attention to detail
- Appointment scheduling
- Experience with CRM system
- Communication skills(Verbal and Written)
- Proficient with Microsoft Office(Word, Excel, Powerpoint)
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Office Administrator
Smith And Smith Office
01.2022 - 08.2024
Pick Packer
Farmers Distribution Centre
10.2019 - 03.2021
Bachelor of Arts - Sociology And Employment Relations
University of Auckland
High School Diploma -
McAuley High School
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