Kerry Prohl
Whangarei,New Zealand
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
2025
2025
years of professional experience
Work History
Warehouse and Customer Services
Office Products Depot
01.2014 - Current
- Consistently met performance metrics while adhering to quality standards set by the company.
- Developed strong relationship with vendors
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Contributed suggestions for process improvements during team meetings, resulting in more efficient workflows within the department.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Trained new hires on company policies, procedures, products, and services to ensure consistent quality across the team.
- Proactively sought opportunities for personal and professional growth, including attending workshops and conferences relevant to the customer service industry.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with other departments to guarantee customer satisfaction.
- Delivering to customers from Auckland to Kaitaia.
Sales/Stock Administrator
Mr Rental
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Phone Sales
- Service and maintenance of rental equipment.
- Implement and maintain systems for outsources equipment servicing.
- Working towards KPI targets.
- Delivering goods to customers from Kaiwaka to Cape Reinga.
- Debt collection and enforcement.
Business Applications Programmer
Department of Internal Affairs
- Database Administration
- Server Administration - Applications, Mail, Web Servers
- Business Analysis
- Business Application development
- Workflow Development
- Client Services
- Technical Support - 1st, 2nd and 3rd level
- Set up and management of sensitive data projects such as Commission of Enquiry.
- Domino Security - Mail, Web, Applications
- Data Integrity Maintenance
Skills
- Customer service
- Attention to detail
- Decision-making
- Team building and leadership
- Data confidentiality
- Work Planning and Prioritisation
- Relationship development
- Employee supervision
- Problem-solving
- Performance improvement
- Honest and ethical
Timeline
Warehouse and Customer Services
Office Products Depot
01.2014 - Current
Sales/Stock Administrator
Mr Rental
Business Applications Programmer
Department of Internal Affairs
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