Josephine Mesman
Greymouth,WTC
Summary
Enthusiastic bar staff recognized for a team player attitude and a focus on food safety. Proven ability to maintain cleanliness and streamline service processes, ensuring an enjoyable environment for guests.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Bar Staff
Kells Hotel 24
Greymouth, WTC
10.2025 - Current
- Delivered exceptional customer service in fast-paced bar environment.
- Prepared and served cocktails, beer, and wine while ensuring quality standards.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with team members to streamline service processes during peak hours.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Retail Sales Specialist
Liquorland - Recreation Hotel
Greymouth, WTC
05.2023 - 10.2025
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Managed inventory levels, conducting regular stock audits and replenishing shelves efficiently.
- Trained new staff on product knowledge, sales techniques, and store policies to enhance team performance.
- Implemented promotional displays that increased product visibility and drove sales during peak seasons.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Z Petrol Station
Greymouth, WTC
10.2022 - 03.2023
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate records of customer interactions for follow-up actions.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Monitored customer satisfaction metrics, identifying trends and areas for improvement.
Supervisor
Countdown Supermarket
Greymouth, WTC
08.2018 - 10.2022
- Supervised daily operations to ensure optimal product availability and customer satisfaction.
- Trained and mentored team members on best practices for inventory management and customer service.
- Implemented process improvements that enhanced workflow efficiency within the store environment.
- Coordinated staff schedules to maintain adequate coverage during peak shopping hours.
- Customer service focused
- Worked with personnel and managers to meet strict timelines.
Skills
- Strong multitasking
- Team player attitude
- Menu memorization
- Customer service focus
- Cleanliness and hygiene
- Cash handling expertise
- Alcohol awareness
- Food safety
- POS system operation
- Responsible alcohol service
- Cash register operation
- Payment processing
Certification
Duty Managers Certificate
Timeline
Bar Staff
Kells Hotel 24
10.2025 - Current
Retail Sales Specialist
Liquorland - Recreation Hotel
05.2023 - 10.2025
Customer Service Representative
Z Petrol Station
10.2022 - 03.2023
Supervisor
Countdown Supermarket
08.2018 - 10.2022
TOPS COURSE CERTIFICATE
Terminal Operation Products & Services Course (TOPS)