Josephine Miller
Papamoa Beach,BOP
Summary
Dynamic leader with a proven track record at Mc Donalds, enhancing customer satisfaction and team performance. Skilled in strategic planning and effective communication, adept at staff training and development. Achieved significant improvements in efficiency and service quality, leveraging expertise in customer service and time management.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Manager
Mc Donalds
03.2020 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Baker
Oslers Bakery
10.2018 - 11.2019
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Maintained accurate inventory of baking supplies and ingredients.
Baker
Donut King
11.2012 - 02.2015
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated and maintained bakery equipment, including ovens and mixers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
Education
Level 4 - NZ Certificate in Career Prep; Social Work
Eastern Institute of Technology
Hawkes Bay, NZ11-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Work prioritization
- Effective communication
Timeline
Manager
Mc Donalds
03.2020 - 05.2021
Baker
Oslers Bakery
10.2018 - 11.2019
Baker
Donut King
11.2012 - 02.2015
Level 4 - NZ Certificate in Career Prep; Social Work
Eastern Institute of Technology
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