Josephine Saifoloi
Watlington,Timaru
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service
Sola's Super-market
Apia , Samoa
02.2014 - 04.2022
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Implemented new processes to improve customer service efficiency.
- Handled cash transactions accurately according to established policies and procedures.
- Generated reports on customer complaints and issues for management review.
- Ensured all customer service standards are met at all times.
- Scheduled appointments for customers who need assistance with product installation or repair.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Education
Some College (No Degree) -
Saint Mary's College
SamoaSkills
- Complaint Handling
- Customer Relationship Management
- Customer Needs Assessment
- Issue Escalation
- Product Sales
- Sales follow-up
Languages
English
Full Professional
Samoan
Native/ Bilingual
Timeline
Customer Service
Sola's Super-market
02.2014 - 04.2022
Some College (No Degree) -
Saint Mary's College
Similar Profiles
Josephine SaifoloiJosephine Saifoloi
Customer Care Service Representative at SOLA'S Super-market And RestaurantCustomer Care Service Representative at SOLA'S Super-market And Restaurant
Nathan AcevedoNathan Acevedo
Customer Service Staff Member at Publix Super Market At West Cobb Market PlaceCustomer Service Staff Member at Publix Super Market At West Cobb Market Place
JITHIN RAJ. TJITHIN RAJ. T
Manager at Discount Super MarketManager at Discount Super Market