Josephine Saifoloi
Timaru,Watlington
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Care Service Representative
SOLA'S Super-market And Restaurant
03.2012 - 06.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Developed new employees and on-going performance assessment of current employees.
- Applied best practices in customer service, sales and employee management to exceed organizational goals
- Created customer support strategies to increase customer retention
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics
- Performed duties and provided service in accordance with established operating procedures and company policies
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Worked with providers to define quality metrics and outcome reporting process
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Arranged transportation and documented details of discharge transition plans
- Developed new employees and on-going performance assessment of current employees
Assistant Cashier
Sola's Super-market And Restaurant
07.2014 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Saint Mary's College
Samoa11.2014
Skills
- Call Center Processes
- Team Goals
- Electronic Invoicing
- Report Preparation
- Behavior Identification
- Business Development and Planning
- Corrective Actions
- Motivational Leadership
- Customer Expectations Management
- Employee Coaching and Mentoring
- Meeting Support
- User Experience
- Onsite Visits
- Patient Interviews
- Training Programs
- Store Opening
- Workflow Assessments
- Quality Production
- Information Updates
- Information Services
- Consumer Behavior
- Customer Care
- Clerical Support
- Customer Experience Improvement
- Employee Support
Hobbies
Hiking, Running, Rugby, Netball, Drawing
Languages
English
Professional Working
Samoan
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Cashier
Sola's Super-market And Restaurant
07.2014 - 06.2022
Customer Care Service Representative
SOLA'S Super-market And Restaurant
03.2012 - 06.2022
High School Diploma -
Saint Mary's College
Similar Profiles
Josephine SaifoloiJosephine Saifoloi
Customer Service at Sola's Super-marketCustomer Service at Sola's Super-market
Nathan AcevedoNathan Acevedo
Customer Service Staff Member at Publix Super Market At West Cobb Market PlaceCustomer Service Staff Member at Publix Super Market At West Cobb Market Place
JITHIN RAJ. TJITHIN RAJ. T
Manager at Discount Super MarketManager at Discount Super Market