Hi, I’m
Josephine (Josie) Cope
Lower Hutt,Wellington
Summary
Resourceful Functional Consultant with exceptional attention to detail and exemplary client engagement skills. Dedicated professional with more than 20 years spent designing processes and aligning systems to exceed project expectations.
Overview
16
years of professional experience
1
Certification
Work History
NTT Data
Principal Business Functional Specialist
12.2007 - Current
Job overview
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Developed, configured and tested applications for accurate alignment with project standards.
- Generated reports detailing findings and recommendations.
- Collaborated with cross-functional teams to identify opportunities for process improvement, resulting in increased productivity.
- Cultivated positive relationships with internal clients to deliver timely and cost-effective supply of services and materials.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Coordinated efforts across departments ensuring seamless collaboration towards shared objectives.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Conducted detailed analyses of current practices recommending actionable insights which contributed significantly to operational advancements.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed comprehensive training materials, elevating employee skillsets and performance levels.
- Determined proper methodologies and procedures to use based upon project specifications.
- Optimized internal communication, fostering a positive work environment through regular team meetings and open channels for feedback.
- Established strong relationships with clients, providing exceptional support and earning their trust as a reliable partner in achieving their goals.
- Reengineered existing workflows for optimal efficiency, yielding notable improvements in staff productivity levels.
- Championed change management strategies mitigating potential resistance and facilitating smooth transitions during periods of transformation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Professionally interacted with clients to assess business requirements and determine needs.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Skills
- Analytical Thinking
- Team Communication
- Process Analysis
- Improvement plan knowledge
- Process Improvement
- Business process understanding
- Lean principles
- Business Workflows
- Requirements Gathering
- Stakeholder Management
- Expert Problem Solving
- Business Process Analysis
- Process Review
- Verbal Communication
- Written Communication
Accomplishments
- Collaborated with team of 12 in the development of Signavio Enablement Project recently and most other NTT teams for various projects over the last 16 years.
- Documented and implemented ITIL processes which led to Project deadlines being met early.
- Achieved sign off by completing and embedding ITIL processes with accuracy and efficiency.
Languages
English
Native or Bilingual
Maori
Elementary
Certification
Refer LinkedIn
Rugby
I'm a Kiwi girl from Waikato and Northland brought up on rugby. Yes, am a die-hard AB's supporter.
Timeline
Principal Business Functional Specialist
NTT Data
12.2007 - Current
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