Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
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Josette Nabintu

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

3
3
years of professional experience

Work History

Customer Care Advisor Finance

Concentrix
04.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained up-to-date knowledge of product and service changes.

Sales Assistant

Cotton on West City
01.2022 - 01.2024
  • Handled sales floor needs, including updating pricing and signage
  • Enhanced sales with suggestions of related products and services based on purchases and stated needs
  • Greeted customers with friendly and welcoming attitude
  • Assisted with displays and offered ideas to increase product appeal
  • Answered customer questions regarding inventory, sales and promotions
  • Collaborated with team members to achieve sales targets and store goals
  • Sent out monthly newsletters to detail store events and promotions
  • Greeted customers and asked questions to assess needs.

Sales Assistant

Hallensteins West City
01.2022 - 01.2023
  • Handled sales floor needs, including updating pricing and signage
  • Processed special orders for items not readily available in store's inventory
  • Enhanced sales with suggestions of related products and services based on purchases and stated needs
  • Greeted customers with friendly and welcoming attitude
  • Managed client complaints by providing beneficial solutions
  • Maintained accurate inventory records to ensure proper stock levels.

Sales Assistant

Cotton on Albany
01.2022 - 01.2022
  • Handled sales floor needs, including updating pricing and signage
  • Enhanced sales with suggestions of related products and services based on purchases and stated needs
  • Greeted customers with friendly and welcoming attitude
  • Entered and updated customer information on database to streamline process.

Skills

  • Complex Problem-Solving
  • Team support and assistance
  • Cash Handling
  • Attention to detail
  • Customer Needs Assessment
  • Multitasking
  • Customer service
  • Customer Assistance
  • Marketing Strategies
  • Multitasking Abilities
  • Teamwork And Collaboration
  • Call center experience
  • CRM Software
  • Appointment Scheduling
  • Payment Processing
  • Customer Service
  • Problem Resolution

Accomplishments

  • New Zealand Learner Driving license 2021
  • First Aid Certificate 2019
  • Health and Safety Certificate 2019
  • NCEA Level 1 - 2019
  • NCEA Level 2 - 2020
  • NCEA level 3 - 2021

References

  • Wade Carell, concentrix teqm leader, 0212510265
  • Maria Hanau, Cotton On West City manger, 0226989904
  • Eithan Power, hallensteins West City manger, 02041840790


Timeline

Customer Care Advisor Finance

Concentrix
04.2024 - Current

Sales Assistant

Cotton on West City
01.2022 - 01.2024

Sales Assistant

Hallensteins West City
01.2022 - 01.2023

Sales Assistant

Cotton on Albany
01.2022 - 01.2022

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Josette Nabintu