Joshua Aitken

Entrusted with ensuring the seamless operation of critical IT infrastructure supporting thousands of passenger journeys daily within a dynamic transportation environment. Spearheaded the management of cloud server infrastructure and a vast fleet of mobile IoT devices, delivering transport solutions to a diverse global clientele.

Key Successes

• Implemented robust security solutions and standards across internal and customer environments, integrating next-gen antivirus and advanced vulnerability systems, and establishing efficient patching regimes.
• Demonstrated proficiency in cost management, optimizing cloud infrastructure spending and enhancing internal licensing structures to drive significant savings.
• Successfully deployed remote management and asset tracking software for IoT devices, enhancing operational efficiency and asset visibility.
• Led several intricate on-premises to cloud migration projects, ensuring seamless transitions and maximizing the benefits of cloud technology.
• Managed and optimized internal systems including Microsoft 365 (SharePoint/Teams), Microsoft Dynamics, and Atlassian products (Confluence/JIRA), enhancing collaboration and productivity across the organization.

Charged with spearheading the research and development of innovative cloud and security solutions, both internally and for clients, in a dynamic environment. Served as the technical lead on numerous cloud migration projects, prioritizing a security-first approach.

Key Successes

• Led as the technical authority in migrating a thousand endpoints to a new RMM platform, concurrently developing and implementing advanced monitoring technologies and procedures to enhance operational efficiency.
• Collaborated closely with directors to improve service offerings with a primary focus on security, involving the review, testing, and seamless implementation of several cutting-edge technologies.
• Successfully delivered multiple Azure-based solutions to clients, ranging from on-premises migrations to tailored solutions, ensuring optimal performance and scalability.
• Proficient across all facets of the Microsoft 365 platform, consistently delivering and supporting SharePoint, Teams, and Exchange solutions, while demonstrating a deep understanding of Microsoft's security tools.

Responsible for managing requests from clients across diverse industries with varying technical and business requirements, ensuring prompt and effective resolution.

Key Successes

• Demonstrated a proactive and timely response in high-pressure situations, consistently meeting client needs and expectations.
• Established as a trusted escalation point for critical tasks, effectively addressing and resolving complex issues.
• Played a pivotal role in a service desk optimization project, leading to improved response times and enhanced outcomes for clients.
• Cultivated strong and lasting relationships with clients, fostering trust and satisfaction.