Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josh Davis

-
Whangarei,New Zealand

Summary

I am a diligent, focused hard-worker who thrives off new challenges. I believe my approachable, friendly demeanor would be beneficial to your company as I am well-suited to working face-to-face with customers, as well as working efficiently in a team environment where my leadership qualities could be put to good use. I also have an eagerness to try and learn new things, as well as an ability to adapt to foreign situations. After working for a government department I have learnt the importance of accuracy, promptness and punctuality.

A knowledgeable and dedicated customer service professional with extensive experience in the tourism industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
8
8
Certifications

Work History

Customer Service

Z Service Station, Kamo
2020.08 - 2021.01

Customer Service/Sales Assistant

Sports Experts
Canmore, Canada
2013.09 - 2018.01
  • Sales/Upselling
  • Cash register
  • Rental service, sizing and setting gear for customers

Customer Service

Challenge Rafting/Queenstown Combos
Queenstown
2012.01 - 2012.12
  • And Sales
  • Sales/Upselling
  • Experience dealing with large numbers of customers
  • Reassuring/empathizing with nervous guests
  • Matching customers to trips based on needs/fitness/ability
  • Safety briefings and trip check-ins
  • Cash-up at end of day

Customer Service/Sales and Base Operations

Harris Mountains Heli
Queenstown
2012.07 - 2012.10
  • Sales/Upselling
  • Organising gear, trips/ keeping radio contact with operations
  • Matching customers to trips based on needs/fitness/ability
  • Safety briefings and trip check-ins

Lift Operator

Sugar Bowl Ski Resort
Norden, United States of America
2010.12 - 2011.05
  • Experience dealing with large numbers of customers

Administration Officer

Community Probation Services
Whangarei
2010.02 - 2010.07
  • Filing/data entry
  • Preparing and presenting court files
  • Reception involving face-to-face time with offenders
  • Developed systems and forms that were implemented throughout the entire office

Education

QRC Diploma of Adventure Tourism Management -

Queenstown Resort College

Bachelor of Business Management - undefined

NCEA Level 3 - Mathematics with Statistics

Whangarei Boys’ High School

Skills

Exceptional customer service

Complaint resolution

Professional telephone demeanor

Store opening and closing

Product and service sales

Certification

IT Skills (Microsoft Office, Paintshop Pro)

Timeline

Customer Service

Z Service Station, Kamo
2020.08 - 2021.01

Customer Service/Sales Assistant

Sports Experts
2013.09 - 2018.01

Customer Service/Sales and Base Operations

Harris Mountains Heli
2012.07 - 2012.10

Customer Service

Challenge Rafting/Queenstown Combos
2012.01 - 2012.12

Lift Operator

Sugar Bowl Ski Resort
2010.12 - 2011.05

Administration Officer

Community Probation Services
2010.02 - 2010.07

QRC Diploma of Adventure Tourism Management -

Queenstown Resort College

Bachelor of Business Management - undefined

NCEA Level 3 - Mathematics with Statistics

Whangarei Boys’ High School
Josh Davis-