Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josh Davis

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Whangarei,New Zealand

Summary

I am a diligent, focused hard-worker who thrives off new challenges. I believe my approachable, friendly demeanor would be beneficial to your company as I am well-suited to working face-to-face with customers, as well as working efficiently in a team environment where my leadership qualities could be put to good use. I also have an eagerness to try and learn new things, as well as an ability to adapt to foreign situations. After working for a government department I have learnt the importance of accuracy, promptness and punctuality.


A knowledgeable and dedicated customer service professional with extensive experience in the tourism industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
8
8
Certifications

Work History

Customer Service

Z Service Station, Kamo
08.2020 - 01.2021

Customer Service/Sales Assistant

Sports Experts
Canmore, Canada
09.2013 - 01.2018
  • Sales/Upselling
  • Cash register
  • Rental service, sizing and setting gear for customers

Customer Service

Challenge Rafting/Queenstown Combos
Queenstown
01.2012 - 12.2012
  • And Sales
  • Sales/Upselling
  • Experience dealing with large numbers of customers
  • Reassuring/empathizing with nervous guests
  • Matching customers to trips based on needs/fitness/ability
  • Safety briefings and trip check-ins
  • Cash-up at end of day

Customer Service/Sales and Base Operations

Harris Mountains Heli
Queenstown
07.2012 - 10.2012
  • Sales/Upselling
  • Organising gear, trips/ keeping radio contact with operations
  • Matching customers to trips based on needs/fitness/ability
  • Safety briefings and trip check-ins

Lift Operator

Sugar Bowl Ski Resort
Norden, United States of America
12.2010 - 05.2011
  • Experience dealing with large numbers of customers

Administration Officer

Community Probation Services
Whangarei
02.2010 - 07.2010
  • Filing/data entry
  • Preparing and presenting court files
  • Reception involving face-to-face time with offenders
  • Developed systems and forms that were implemented throughout the entire office

Education

QRC Diploma of Adventure Tourism Management -

Queenstown Resort College

Bachelor of Business Management - undefined

NCEA Level 3 - Mathematics with Statistics

Whangarei Boys’ High School

Skills

Exceptional customer service

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Certification

IT Skills (Microsoft Office, Paintshop Pro)

Timeline

Customer Service

Z Service Station, Kamo
08.2020 - 01.2021

Customer Service/Sales Assistant

Sports Experts
09.2013 - 01.2018

Customer Service/Sales and Base Operations

Harris Mountains Heli
07.2012 - 10.2012

Customer Service

Challenge Rafting/Queenstown Combos
01.2012 - 12.2012

Lift Operator

Sugar Bowl Ski Resort
12.2010 - 05.2011

Administration Officer

Community Probation Services
02.2010 - 07.2010

QRC Diploma of Adventure Tourism Management -

Queenstown Resort College

Bachelor of Business Management - undefined

NCEA Level 3 - Mathematics with Statistics

Whangarei Boys’ High School
IT Skills (Microsoft Office, Paintshop Pro)
2010 Comprehensive First Aid Certificate
Pre-Hospital Emergency Care
2008 Prefect at Whangarei Boys’ High School
Excellence awards in English and Mathematics with Statistics
2007 NZQA Level 4 Leadership Programme through NorthTec
2003-2007 Tennis – Represented Northland at Junior North Island Championships
Northland Junior Doubles Champion (U15, U16, U17)
Josh Davis-