Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Glass

Auckland

Summary

I hold a Bachelor’s degree in Health, Sport, and Human Performance and have over two years of experience in client management. Throughout my career, I have developed strong communication, problem-solving, and organizational skills, allowing me to build and maintain positive client relationships effectively. My background has equipped me with the ability to work collaboratively within teams while ensuring high-quality service delivery. I am highly adaptable and committed to continuous learning, making me a valuable asset to any organization. I am eager to apply my expertise and contribute meaningfully to a dynamic and growth-oriented team.

Overview

9
9
years of professional experience

Work History

Onboarding Specialist/Client Management

MacroActive
02.2023 - Current
  • Managed up to 30 clients at a time where I answered emails and lead multiple meetings a day with clients from all over the world
  • Build relationships with all walks of live to ensure a positive customer experience
  • Continuous worked on how to streamline our onboarding process
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.

Group Fitness Trainer

BFT Mt Eden
09.2023 - Current
  • Delivered High Quality Group training sessions.
  • Assisted members in helping them reach their fitness goals by providing them with information on both training and nutrition.
  • Corrected members technique to ensure all individuals were safe.
  • Built relationships with members to help with member satisfaction and retention.

Group Fitness Trainer

F45 Rototuna
08.2022 - 02.2023
  • Delivered High Quality Group training sessions.
  • Assisted members in helping them reach their fitness goals by providing them with information on both training and nutrition.
  • Corrected members technique to ensure all individuals were safe.
  • I ensured that the studio was always clean and tidy before every session.
  • Built relationships with members to help with member satisfaction and retention.


Assistant Builder

Rustic Sheds
06.2016 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Assisted in assembling Garden Sheds.

Sales Assistant Team Member

Dinsdale Liquorland
03.2020 - 07.2022
  • Worked well in a team environment to ensure customers were always satisfied with their experience.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Input credit and debit card payments in POS system to complete purchases.
  • Regularly filled the shelves with various types of alcohol beverages, as well as ensured the area was tidy with regular cleaning.

Assistant Teacher

Summer Fields Prep School
01.2019 - 12.2019
  • Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Sports Coach. (Cricket, Rugby, Football).
  • Trained Lifeguard.

Seasonal Coach

Hamilton Cricket Association
11.2017 - 12.2018
  • Scorer at NPL Cricket T20 Competition (Woman’s).
  • Umpired at Primary School Northern District Competition November 2017.
  • Coach of the Hamilton Representative primary schools B team.
  • 2018 Coach of after school cricket training programs
  • Helped promote the game of cricket.

Education

Bachelor of Health, Sport And Human Performance. - Strength And Conditioning, Nutrition Etc.

University of Waikato
Hamilton, NZ
02.2023

High School Diploma -

Hamilton Boys' High School
Hamilton, NZ
11.2018

Skills

  • Client Management
  • Ability to both identify and solve client problems
  • Software knowledge
  • Decision-making
  • Training and mentoring
  • Process Improvements
  • Relationship building
  • Great communication skills

Timeline

Group Fitness Trainer

BFT Mt Eden
09.2023 - Current

Onboarding Specialist/Client Management

MacroActive
02.2023 - Current

Group Fitness Trainer

F45 Rototuna
08.2022 - 02.2023

Sales Assistant Team Member

Dinsdale Liquorland
03.2020 - 07.2022

Assistant Teacher

Summer Fields Prep School
01.2019 - 12.2019

Seasonal Coach

Hamilton Cricket Association
11.2017 - 12.2018

Assistant Builder

Rustic Sheds
06.2016 - Current

Bachelor of Health, Sport And Human Performance. - Strength And Conditioning, Nutrition Etc.

University of Waikato

High School Diploma -

Hamilton Boys' High School
Josh Glass