Josh Glass
Auckland
Summary
I hold a Bachelor’s degree in Health, Sport, and Human Performance and have over two years of experience in client management. Throughout my career, I have developed strong communication, problem-solving, and organizational skills, allowing me to build and maintain positive client relationships effectively. My background has equipped me with the ability to work collaboratively within teams while ensuring high-quality service delivery. I am highly adaptable and committed to continuous learning, making me a valuable asset to any organization. I am eager to apply my expertise and contribute meaningfully to a dynamic and growth-oriented team.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist/Client Management
MacroActive
02.2023 - Current
- Managed up to 30 clients at a time where I answered emails and lead multiple meetings a day with clients from all over the world
- Build relationships with all walks of live to ensure a positive customer experience
- Continuous worked on how to streamline our onboarding process
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Group Fitness Trainer
BFT Mt Eden
09.2023 - Current
- Delivered High Quality Group training sessions.
- Assisted members in helping them reach their fitness goals by providing them with information on both training and nutrition.
- Corrected members technique to ensure all individuals were safe.
- Built relationships with members to help with member satisfaction and retention.
Group Fitness Trainer
F45 Rototuna
08.2022 - 02.2023
- Delivered High Quality Group training sessions.
- Assisted members in helping them reach their fitness goals by providing them with information on both training and nutrition.
- Corrected members technique to ensure all individuals were safe.
- I ensured that the studio was always clean and tidy before every session.
- Built relationships with members to help with member satisfaction and retention.
Assistant Builder
Rustic Sheds
06.2016 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Assisted in assembling Garden Sheds.
Sales Assistant Team Member
Dinsdale Liquorland
03.2020 - 07.2022
- Worked well in a team environment to ensure customers were always satisfied with their experience.
- Helped customers locate products and checked store system for merchandise at other sites.
- Input credit and debit card payments in POS system to complete purchases.
- Regularly filled the shelves with various types of alcohol beverages, as well as ensured the area was tidy with regular cleaning.
Assistant Teacher
Summer Fields Prep School
01.2019 - 12.2019
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Sports Coach. (Cricket, Rugby, Football).
- Trained Lifeguard.
Seasonal Coach
Hamilton Cricket Association
11.2017 - 12.2018
- Scorer at NPL Cricket T20 Competition (Woman’s).
- Umpired at Primary School Northern District Competition November 2017.
- Coach of the Hamilton Representative primary schools B team.
- 2018 Coach of after school cricket training programs
- Helped promote the game of cricket.
Education
Bachelor of Health, Sport And Human Performance. - Strength And Conditioning, Nutrition Etc.
University of Waikato
Hamilton, NZ02.2023
High School Diploma -
Hamilton Boys' High School
Hamilton, NZ11.2018
Skills
- Client Management
- Ability to both identify and solve client problems
- Software knowledge
- Decision-making
- Training and mentoring
- Process Improvements
- Relationship building
- Great communication skills
Timeline
Group Fitness Trainer
BFT Mt Eden
09.2023 - Current
Onboarding Specialist/Client Management
MacroActive
02.2023 - Current
Group Fitness Trainer
F45 Rototuna
08.2022 - 02.2023
Sales Assistant Team Member
Dinsdale Liquorland
03.2020 - 07.2022
Assistant Teacher
Summer Fields Prep School
01.2019 - 12.2019
Seasonal Coach
Hamilton Cricket Association
11.2017 - 12.2018
Assistant Builder
Rustic Sheds
06.2016 - Current
Bachelor of Health, Sport And Human Performance. - Strength And Conditioning, Nutrition Etc.
University of Waikato
High School Diploma -
Hamilton Boys' High School
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