Josh Hardy

• Built an automated invoice-processing system (Google Apps Script + Gemini AI) that reads incoming supplier invoices, identifies the customer, and routes them correctly — removing a manual sorting process that used to take hours weekly.
• Designed matching logic for shipping invoices to ensure exact alignment of totals and line items, eliminating reliance on AI for accuracy.
• Integrated Google Cloud APIs (Gemini, OAuth2, Drive) with Xero/Datamolino accounting workflows, applying correct UK VAT treatment.
• Evaluated Google Workspace Studio as initial platform, identifying limitations in file attachment and document reading, which prompted a rebuild of core logic directly in Apps Script.
• Implemented safeguards to flag uncertain documents for manual review instead of automatic processing, ensuring no deletion occurred until successful confirmation of send.

I worked in furniture moving over the summer following my second year of university. Through consistently demonstrating reliability — turning up on time, following through on physically demanding work, and being trusted with less supervision over time — I was able to transfer to the Christchurch branch and continue working part time through the year.

• Delivered physically demanding work across variable schedules and job durations, adapting quickly to changing job specifics.
• Gained increased responsibility, working with less direct supervision and demonstrating reliability on later jobs.
• Provided strong customer service under pressure, ensuring smooth relocation experiences for households during stressful moments.

Managed multiple tables during high-pressure service periods, effectively prioritizing tasks to ensure timely service.

• Resolved customer complaints and special requests directly, addressing issues independently to enhance guest satisfaction.
• Worked as a front-of-house server during high school while maintaining full-time study responsibilities.