Summary
Overview
Work History
Education
Skills
Awards
References
Hobbies and Interests
Languages
Other Qualifications
Formal Qualifications
Timeline
Generic

JOSHIKA KRISHNA

Manurewa,AUK

Summary

Dynamic Exam Supervisor at the University of Auckland, adept at leading teams and enhancing student support. With excellent communication and advanced computer knowledge, I successfully improved operational efficiency and fostered strong customer relationships, ensuring a seamless examination process and high satisfaction rates among students.

Overview

9
9
years of professional experience

Work History

Shop & Save Mangere
01.2023 - Current
  • Dealing with Customers
  • Handling Cash flow
  • Managing Shop
  • Costing/Pricing of Products with Mark-up Percentage
  • Keeping Records and filing of Invoice & Transaction Receipt
  • Scheduling staff on daily roosters
  • Relieving cashiers at Front Counter

Exam Supervisor

University of Auckland
- Current

Mitre10 Takanini
01.2023 - 01.2024
  • Handling cash floats
  • Balancing tilled
  • Helping & Serving Customers Needs
  • Worked in inventory departments
  • Scanning & Filing Gaps
  • Doing Returns
  • Relieving staff or breaks
  • Printing Price tickets and labels
  • Worked in Trade Department

VALUEFONE PTE LTD
01.2016 - 01.2022
  • Educate staffs and customers on product offerings
  • Answer customer queries politely with knowledge service and support
  • Trained Guided and Managed new staff on Customer Service
  • Worked with wide range of retaillients for improvement in service
  • Developed strategies for implementation to increase customer loyalty through proactive surveys, coupon programs and social media engagement
  • Analyzing Data entries and Filing Records
  • Conducted monthly and annual performance reviews and proactively participated in weekly team meetings with executives
  • Counting and doing daily balancing of cash and depositing it to the bank
  • Providing Customer Service

Gokals PTE LTD
  • Processing Invoices/Payments
  • Verifying Payments, and processing financial transactions
  • Paying Vendors
  • Preparing Cheques
  • Taking LPO Orders
  • Issue Customer Invoices
  • Disbursing Petty Cash
  • Managing Audits and Filling Invoices for Future Records
  • Reconciling Bank Statements

Education

DIPLOMA IN OFFICE ADMINISTRATION -

Fiji National University (FNU)
Nasinu, Fiji
01.2014

FIJI SEVENTH FORM EXAMINATION -

Bhawani Dayal Arya College (BDAC)
Nasinu, Fiji
01.2013

FIJI SCHOOL LEAVING CERTIFICATE -

Bhawani Dayal Arya College (BDAC)
Nasinu, Fiji
01.2012

Skills

  • Excellent communication
  • Planning
  • Controlling
  • Leading an organization
  • Advance Computer Knowledge
  • Excellent Customer Service
  • Team Coordination support
  • Account Management
  • Inventory management
  • Customer relationship management
  • Staff scheduling
  • Performance evaluation
  • Student support
  • Punctuality
  • Active listening
  • Leadership and inspiration
  • Self motivation
  • Professionalism
  • Organizational skills

Awards

  • Highest Shop Sales Award
  • IELTS Certificate

References

  • Mr. Ashneel Kumar, Shop & Save - Manager, +64 221755786
  • Mr. Ravikash Deo, Valuefone Pte Ltd - Manager, +679 999887
  • Mrs. Tony, Mega Mitre10 Takanini – Trade Manager, +64 273711529
  • Mr. Henry Bell, University of Auckland – Supervisor, +64 204079343

Hobbies and Interests

  • Socializing with People
  • Reading Books
  • Listening to music

Languages

Fluent, Native

Other Qualifications

Computer literate with basic knowledge of MS Words, Excel, PowerPoint.

Formal Qualifications

  • Diploma in Office Administration, Fiji National University (FNU), Nasinu, Fiji, 2014
  • Fiji Seventh Form Examination, Bhawani Dayal Arya College (BDAC), Nasinu, Fiji, 2013
  • Fiji School Leaving Certificate, Bhawani Dayal Arya College (BDAC), Nasinu, Fiji, 2012

Timeline

Shop & Save Mangere
01.2023 - Current

Mitre10 Takanini
01.2023 - 01.2024

VALUEFONE PTE LTD
01.2016 - 01.2022

Exam Supervisor

University of Auckland
- Current

Gokals PTE LTD

DIPLOMA IN OFFICE ADMINISTRATION -

Fiji National University (FNU)

FIJI SEVENTH FORM EXAMINATION -

Bhawani Dayal Arya College (BDAC)

FIJI SCHOOL LEAVING CERTIFICATE -

Bhawani Dayal Arya College (BDAC)

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JOSHIKA KRISHNA