Joshua Clark
Auckland,New Zealand
Summary
I am a dedicated FMCG professional with over 16 years of experience, including 9 years in retail operations, and 7 years in sales and supply. This diverse background has equipped me with a strong understanding of the industry, and a commitment to driving business success through operational excellence and strategic insight.
With a focus on leveraging analytical skills, I excel at identifying trends, optimizing processes, and building systems that enhance efficiency and long-term outcomes. I consistently use data-driven insights to inform decisions, streamline workflows, and create sustainable solutions that benefit both teams and stakeholders.
Passionate about values-driven leadership, I aim to foster a collaborative culture where continuous learning and growth are prioritized. I believe in empowering teams to reach their full potential, and I am focused on building strong, long-term relationships with key accounts, while delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Regional Business Manager
Tip Top Ice Cream
05.2022 - 01.2025
- Creating and implementing strategies to deliver KPIs across the Tip Top Ice Cream South Island Business
- Leading and developing a team of 7 Territory Owners and 5 Territory Sales Managers in their planning and day to day responsibilities
- Delivering Sales Budgets Within Agreed Trade Spend Parameters
- Freezer Asset Management
- Preferred Supplier Agreements/Joint Business Plans
- Business Development
- Retailer Rebates
- Key Account Relationship Management
- Business Reviews
- Reporting to Senior Leadership Team
- Health & Safety
- Team Leadership & Development
National Account Executive
Acton International Marketing
07.2021 - 05.2022
- Assisting and working alongside the National Account Managers to deliver on KPIs and shaping our channel plans and strategies across the Woolworths (Countdown & Fresh Choice), Asian, Industrial, Food Service, Independents and The Warehouse Group channels
- Channel Plans
- Ranging Reviews
- Demand and Forecast Planning
- Back End Maintenance (Pricing and Promotional Activity and Submissions)
- Obsolete Stock Reporting and Management Process (end to end)
- Category Reviews
- Stay In Front Maintenance (CRM tool)
- Managing Revenue & Profit
Territory Manager – Auckland & Waikato
Acton International Marketing
01.2020 - 07.2021
- Managing brands and relationships across Foodstuffs stores throughout the Waikato and Auckland region to deliver sale budgets and KPIs
- New Product Launches
- Ranging
- Displays
- Merchandiser Management
- Credits
- Networking
- Sales
- Business Reviews & Joint Business Plans Marketing
Territory Manager - Auckland & Waikato
Kellogg Company
10.2018 - 01.2020
- Managing brands and relationships across Foodstuffs stores throughout the Waikato and Auckland region to deliver sale budgets and KPIs
- New Product Launches
- Ranging
- Displays
- Merchandiser Management
- Credits
- Networking
- Sales
- Business Reviews & Joint Business Plans
Territory Manager - Auckland & Waikato
House of Fine Foods
03.2018 - 10.2018
- Managing brands and relationships across Foodstuffs stores throughout the Waikato and Auckland region to deliver sale budgets and KPIs
- New Product Launches
- Ranging
- Displays
- Merchandiser Management
- Credits
- Networking
- Sales
- Business Reviews & Joint Business Plans
Assistant Store Manager
Countdown Supermarkets
05.2017 - 03.2018
- Oversaw the operations of a retail store trading with $45M+ Revenue per annum as part of the senior management team with direct responsibility for the store in the absence of the Store Manager
- Team Leadership
- Rostering
- Budgeting
- Store Trading Standards
- Replenishment
- Training & Development
- Customer Relations
- Stock Control
- Store Operations
- Directly oversaw the Checkout Manager, Price Integrity Manager, Office Manager and Online Shopping Manager
Project Manager
Countdown Supermarkets
01.2017 - 05.2017
- For this secondment (18 week) I joined the Store Manager prior to the store opening to assist with the management of handover from the construction company and then the internal management of getting the store ready for opening day
- Hiring and training an entirely new team from the level of Department Manager down to Retail Assistants
- Overseeing and managing the implementation of pricing labels, shelving, stock, store equipment, IT systems and office furniture & setup
- Developing staffing rosters for all departments including the hours and roles to be assigned
- Developing and managing a list of tasks required to have the store ready for operation on opening day
Service and Administration Manager
Countdown Supermarkets
11.2015 - 01.2017
- Managed the financial, legal and service components of the store including - food safety, health and safety, weight and measures, internal audit, external audit, recruitment, training and development, employee relations, payroll, finance, pricing and front-end service
- Team Leadership
- Rostering
- Budgeting
- Payroll
- Finance
- Cash Management
- Training & Development
- Customer Relations
- Employment Relations
- Human Resources
- Health and Safety
Checkout Manager
Countdown Supermarkets
10.2014 - 11.2015
- Managing the front-end team to ensure we delivered an exceptional standard of service to all of our customers
- Rostering
- Training & Development
- Recruitment
- Cash Handling & Management
- Customer Service
- Complaint Resolution
- Team Leadership
Duty Manager
Countdown Supermarkets
06.2014 - 11.2015
- I oversaw the operation of the store on weekends and evenings in the absence of the store’s senior management team
- Merchandising
- Team Leadership
- Rostering
- Health and Safety
- Inwards Goods Deliveries: Receipting Stock & Unloading Trucks
- Sale and Supply of Liquor
- Customer Service
- Managing and Resolving Complains
- Loss Prevention & Health and Safety
Department Supervisor
Countdown Supermarkets
07.2010 - 06.2014
- I worked across a range of departments to gain exposure to the internal operations of the store for my own training and development
- Replenishment
- Team Supervision
- Ordering
- Stock Management
- Rostering
- Health & Safety
- Food Safety
- Customer Service
Checkout Assistant
Countdown Supermarkets
10.2008 - 07.2010
- As part of the checkout team I was provided service to our customers by processing their orders and escalating and managing enquires and complaints
- Customer Service
- Order Processing
- Cash Handling
- Trolley Collection
- Replenishment
- Time Management
Education
NCEA Level 3 - English, Economic, Statistics, Classical Studies & Legal Studies
Pukekohe High School
Pukekohe, Auckland01.2011
Skills
- Microsoft Office
- Business Development
- Communication
- Detail Oriented
- Relationship Management
- Sales Management
- Key Account Management
- Team Leadership
- Sales Forecasting
- KPI Management
- Problem-Solving
- Demand Planning
- Joint Business Planning
- Negotiation Skills
References
- Arron Giles, Tip Top Ice Cream, National Business Manager, Available on Request
- Michelle Latta, Acton International Marketing, National Account Manager, Available on Request
- Les Hough, Acton International Marketing, National Field Sales Manager, Available on Request
Personal Information
- Title: Regional Business Manager
- Date of Birth: 06/14/93
- Nationality: New Zealand & British Dual Citizen
- Driving License: Full, Clean
References
References available upon request.
Timeline
Regional Business Manager
Tip Top Ice Cream
05.2022 - 01.2025
National Account Executive
Acton International Marketing
07.2021 - 05.2022
Territory Manager – Auckland & Waikato
Acton International Marketing
01.2020 - 07.2021
Territory Manager - Auckland & Waikato
Kellogg Company
10.2018 - 01.2020
Territory Manager - Auckland & Waikato
House of Fine Foods
03.2018 - 10.2018
Assistant Store Manager
Countdown Supermarkets
05.2017 - 03.2018
Project Manager
Countdown Supermarkets
01.2017 - 05.2017
Service and Administration Manager
Countdown Supermarkets
11.2015 - 01.2017
Checkout Manager
Countdown Supermarkets
10.2014 - 11.2015
Duty Manager
Countdown Supermarkets
06.2014 - 11.2015
Department Supervisor
Countdown Supermarkets
07.2010 - 06.2014
Checkout Assistant
Countdown Supermarkets
10.2008 - 07.2010
NCEA Level 3 - English, Economic, Statistics, Classical Studies & Legal Studies
Pukekohe High School
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