Joshua Clatworthy
Papakura,Auckland
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Summer Camp Counselor
Merrowvista, American Youth Foundation
Center Tuftonboro, New Hampshire, USA
06.2024 - 08.2024
- Resolved conflicts between campers using effective communication strategies.
- Provided first aid when needed in accordance with established procedures.
- Supervised groups of children during recreational activities.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Organized games and sports activities to keep campers entertained.
- Ensured that all rules were followed at the camp grounds.
- Managed disciplinary issues according to established policies and procedures.
- Conducted safety checks on all equipment used by campers.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
Personal Shopper
New World
Papakura, Auckland
07.2021 - 06.2024
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Responded promptly to customer inquiries via phone calls or emails.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Suggested comparable products to replace out-of-stock items.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Completed pickup and shopping orders for customers within local area.
Grocery Assistant
New World
Papakura, Auckland
07.2021 - 06.2024
- Responded promptly to customer complaints regarding quality or availability of items.
- Cleaned work area throughout shift, including sweeping floors, wiping down counters.
- Assisted customers in locating items and providing product information.
- Inspected produce for freshness before stocking it out onto the sales floor.
- Ensured that all displays were properly labeled and attractively arranged.
- Operated pallet jacks to move large quantities of stock from storage areas to sales floor.
- Organized backroom storage area ensuring safe placement of products away from public access.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Assisted with pricing, stocking and rotating inventory as needed.
- Provided excellent customer service by greeting customers warmly and answering their questions promptly.
Education
High School Diploma -
Papakura High School
Papakura, NZ10-2034
Skills
- Compassionate communication
- Cultural Sensitivity
- Staff Management
- Issue identification and resolution
- Problem-solving abilities
- Stock management
- Store maintenance
- Customer Service
Affiliations
- I enjoy Hiking and multi-day backpacking trips.
- I volunteer at my local army cadet unit originally as a cadet leaving the unit as a staff sergeant and coming back as a civilian instructor.
- I enjoy reading a wide variety of books in my spare time.
- Going out with friends to all sorts of activities.
Accomplishments
- I was a School Leader at Papakura High School.
- NCEA Level 3.
Certification
Restricted New Zealand drivers license, expires 14-03-2034.
Counterbalance forklift license, expires 15-11-2025.
Wilderness First Aid license, expires 30-06-2027.
Heartsaver CPR AED License, expires 16-06-2026.
References
References available upon request.
Timeline
Summer Camp Counselor
Merrowvista, American Youth Foundation
06.2024 - 08.2024
Personal Shopper
New World
07.2021 - 06.2024
Grocery Assistant
New World
07.2021 - 06.2024
High School Diploma -
Papakura High School
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