Joshua Dobbs

Spent the past 3 months travelling through Europe.

• Processed all credits, refunds and ensured that invoices were generated and sent in a timely manner.
• Verified discrepancies and resolved client issues regarding outstanding balances, ensuring accounts were kept current.
• Managed all new account applications, including conducting necessary checks to determine their suitability.
• Completed daily and monthly bank reconciliations and accurately applied payments to the correct accounts.
• Managed and responded to correspondence, inquiries and conflicts from customers and clients.
• Prepared and processed 2x weekly Direct Debit ($1m +).
• Managed Fees Free and implemented new ideas and procedures to streamline the process.
• Managed temp and part-time staff assisting with the fees free process.

• Managed all new account applications, including conducting necessary checks to determine their suitability.
• Set up new host company accounts across all the required systems and maintained/updated information.
• Assisted payroll with their weekly processing (1000+ people)
• Created and sent weekly marketing material of available apprentices to host companies
• Managed 3x inboxes, answering or forwarding emails to the correct department.
• Liaised with other departments to ensure a smooth set-up of all new accounts

• Answered and processed phone orders and resolved any stock issues by offering similar products that would suit the customers needs.
• Processing web and email orders in a timely manner.
• First point of contact for all clients
• Answered constant flow of customer calls and emails with minimal wait times.
• Liaised with other departments on a daily basis
• Ensured timely and effective replacement and return of damaged or missing products.
• Processed credit notes and refunds when required.

• Provided customer service on the shop floor and utilised upselling techniques to promote additional products and increase sales.
• Shift manager.
• Managed store payroll.
• Managed rosters for the store to cover 21hrs a day.
• Recruitment - Screening candidates, reference checks and onboarding.
• Employee management.
• Implemented a system for the stock room allowing for quick replenishment of products.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Answered phone calls promptly and directed incoming calls to the correct staff members.
• Data entry and filing.
• Assisted sales staff with social media advertisements and updates of open home times.