Joshua Heenan
Summary
Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations as well as online orders with cash and eftpos handling experience
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Server
Pinetree Arms / Boundary Tap and Kitchen
Paraparaumu
02.2026 - Current
- Assisted customers with drink selections and provided recommendations.
- Managed inventory and restocked supplies as needed throughout shifts.
- Followed health and safety regulations while preparing beverages for customers.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Barista Trainer/Crew Member
McDonald’s
Paraparaumu
12.2024 - 02.2025
- Demonstrated proper use of espresso machines and brewing equipment.
- Trained new baristas on coffee preparation and customer service standards.
- Ensured cleanliness of workstations and compliance with health regulations.
- Engaged with customers to enhance their experience and gather feedback.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared menu items according to standardized recipes and quality guidelines.
- Memorized official and off-menu coffee and tea preparations.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure timely food preparation and service.
- Assisted in inventory management by restocking ingredients as needed.
LPG Handler/ Online Equipment Coordinator
Eastern Gas and Hire
Gore
04.2023 - 01.2024
- Operated equipment for loading and unloading gas cylinders efficiently.
- Ensured compliance with safety protocols during all handling processes.
- Coordinated with team members to maintain workflow and productivity standards.
- Communicated with customers regarding service inquiries and product availability.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Managed inventory levels to ensure availability of essential tools and equipment.
- Ensured compliance with safety regulations when operating machinery.
- Organized warehouse area for efficient retrieval and return of equipment items.
- Provided technical advice and assistance to customers regarding use of equipment.
- Processed paperwork associated with rental agreements, warranties, invoices.
- Instructed users on proper and safe use of equipment resulting in fewer injuries.
Education
Kapiti College
Raumati, Paraparaumu Skills
- Customer service
- Employee training
- Inventory management
- Team collaboration
- Cash and Eftpos handling
- Product picking
- Product knowledge
- Heavy lifting
- Verifying order accuracy
- Flexible schedule
- Online order processing
- Sales expertise
- Payment processing
- Decision-making
- Multitasking capacity
- Problem-solving aptitude
Certification
- Te Pūkenga, Level 3 Food and Beverage Service
- NZQA, Level 2 Fire safety certificate
- NZQA, Level 4 Host Responsibility Certificate
Affiliations
- Cooking
- Sports
- Music
- Nature
References
References available upon request.
Timeline
Bartender/Server
Pinetree Arms / Boundary Tap and Kitchen
02.2026 - Current
Barista Trainer/Crew Member
McDonald’s
12.2024 - 02.2025
LPG Handler/ Online Equipment Coordinator
Eastern Gas and Hire
04.2023 - 01.2024
Kapiti College