Joshua Illingworth
Dunedin
Summary
Proven leader with a track record of increasing turnover steadily every month at The Vaping Warehouse through expert retail inventory management and exceptional training and mentoring skills. Excelled in maintaining compliance amidst changing laws, demonstrating outstanding multitasking and organisation. Achieved significant success by recognising market patterns and fostering strong customer relationships.
Gained a comprehensive understanding of Sport Development and Management, along with Psychology, throughout University. Recognising how policies affect sport at the National and Global level, and how these policies can change sport as a whole. Multiple evidence-based studies demonstrating the importance of sport and physical activity, and the role that individuality plays in this.
Overview
5
5
years of professional experience
Work History
Store Manager
The Vaping Warehouse
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive and genuine relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Overseeing orders to stores throughout the country to ensure no mistakes and maintaining a strong relationship with those we supply.
- Maintained direct contact with the Ministry of Health and Smokefree Officers to allow the store to remain compliant through many law changes.
- Stayed on top of market research and recognised competition occurring, leading to great success, with turnover increasing steadily every month.
Retail Assistant Manager
Knox's Milk Bar
11.2019 - 08.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Bachelor of Science - Sport Development And Management, Psychology
University of Otago
Dunedin, NZ2022
Skills
- Multitasking and Organisation
- Training and Mentoring
- Retail Inventory Management
- Behaviour Change
- Understanding Physical Activity
- Recognising Patterns
- Evidence-Based Researched
- Policy Application
- Sport Media Comprehension
Referee Contact Details
Jennifer Qu - The Vaping Warehouse: Owner
Phone: 0212064478
Email: danjyq@hotmail.com
Daniel Elyar - Character Reference
Phone: 02041640897
Email: danbob1018@gmail.com
Bevin Wright - Character Reference
Phone: 0272277448
Email: bevinwright132@gmail.com
Timeline
Store Manager
The Vaping Warehouse
08.2021 - Current
Retail Assistant Manager
Knox's Milk Bar
11.2019 - 08.2023
Bachelor of Science - Sport Development And Management, Psychology
University of Otago
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