Summary
Overview
Work History
Education
Skills
References
Timeline
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Joshua McPhail

Kaiapoi

Summary

Dedicated worker with the versatility to take advantage of any opportunity, an ability to generate a positive environment, with a knack for IT networking and technical troubleshooting, Excels in learning new systems and skills. Love for solving problems, looking for ways to improve and make better use of the tools and resources that are available while not diminishing the empathy required in a high pressure team environment.

Overview

3
3
years of professional experience

Work History

Financial Crime Senior Analyst

Westpac New Zealand
12.2023 - Current
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Identifying areas of weakness in operation and work to effectively manage, correct and improve these areas.
  • Use existing information to help generate readable stats to help understand areas of improvement and where we stand as a team.
  • Use existing knowledge and understandings to support and boost team ability, morale, and effectiveness

Financial Crime Analyst

Westpac New Zealand
07.2023 - 12.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Risk management and assessment.
  • Worked effectively in fast-paced environments.

Customer Service Representative - Card Services

Westpac New Zealand
08.2022 - 07.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Proficient use of Vision plus & additional required programs
  • Risk management and attention to detail when helping process or decline under $400 fraud.
  • Provide new ideas for potential process improvement and ways we can potentially execute said ideas.
  • Helped train new staff in technical and personal aspects of their new role.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Carpenter

RPC Construction
04.2021 - 08.2022
  • Completed Construction projects with a team, building efficiently from Foundation to Finishing and handover.
  • Working with multiple trades to achieve jobs in a timely manner without compromising quality.
  • Read building plans and adapt quickly to changes in systems and layouts to understand them.

Education

Certificate - Carpentry

BCITO
Christchurch, NZ
04.2021

Certificate - First Aid

City First Aid
Christchurch, NZ
01.2021

Burnside High School
Christchurch, NZ
12.2014

Skills

  • Teamwork
  • Independently motivated
  • Technical understanding
  • Proficiency in learning new skills
  • Interpersonal Communication
  • Precision and Accuracy
  • Operational effectiveness
  • Issue and Complaint Resolution
  • Inter-business collaboration
  • Outside industry knowledge
  • Attention to Detail

References

Current Employment


Westpac New Zealand

Margaret Mulloy

Senior Customer Service Rep

0212429858



Timeline

Financial Crime Senior Analyst

Westpac New Zealand
12.2023 - Current

Financial Crime Analyst

Westpac New Zealand
07.2023 - 12.2023

Customer Service Representative - Card Services

Westpac New Zealand
08.2022 - 07.2023

Carpenter

RPC Construction
04.2021 - 08.2022

Certificate - Carpentry

BCITO

Certificate - First Aid

City First Aid

Burnside High School

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Joshua McPhail