Joshua Moanaroa
Marlborough - Blenheim,Fairhall
Summary
Checkout Operator and Supervisor with 4 years of experience overseeing staff members within high-traffic stores. Leads by example and monitors performance to identify and target service discrepancies. Evaluates assigned groups and recommends additional training and process improvements.
Overview
4
4
years of professional experience
Work History
Customer Service Checkout Supervisor 2IC
PAK'nSAVE
09.2022 - 11.2023
- Supervised multi-cultural team members, enforcing compliance with operational policies and procedures.
- Supported production line, reporting need for additional staff and resources.
- Checked workers and recorded performance for presentation to shift leaders.
- Collaborated with managers and human resources in building talented teams dedicated to customer satisfaction.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service/Checkout Operator/Barista
PAK'nSAVE
11.2019 - 11.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Marlborough Boys' College
Blenheim, NZSkills
- Time Management
- Schedule Maintenance
- Store Opening and Closing
- Till Counting
- Attention to Detail
- Issue Resolution
- Retail Operations
- Policy Enforcement
- Customer Complaint Resolution
- Cash Handling and Management
- Customer Service
- Team Leadership
- Employee Management
Timeline
Customer Service Checkout Supervisor 2IC
PAK'nSAVE
09.2022 - 11.2023
Customer Service/Checkout Operator/Barista
PAK'nSAVE
11.2019 - 11.2023
High School Diploma -
Marlborough Boys' College
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