Joshua Stevens
Taradale,HKB
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Back of House Team Member
Cobblers
Mandurah, Western Australia
01.2025 - 05.2025
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
Customer Service Cashier
McDonalds
Taradale, Napier
11.2022 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
NCEA 1 -
Taradale High School
Taradale, NapierNCEA 2 -
Taradale High School
Taradale, NapierNCEA 3 -
Taradale High School
Taradale, NapierCertificate of Technical Studies - Mechanical Engineering
EIT
Taradale, Napier12-2024
Skills
- Cleaning procedures
- Sanitation practices
- Waste reduction
- Cooking techniques
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
Timeline
Back of House Team Member
Cobblers
01.2025 - 05.2025
Customer Service Cashier
McDonalds
11.2022 - 12.2024
NCEA 1 -
Taradale High School
NCEA 2 -
Taradale High School
NCEA 3 -
Taradale High School
Certificate of Technical Studies - Mechanical Engineering
EIT