Joshua K Thomas
37 Bush Street, Lower Hutt,Wellington
Summary
Currently employed as an Integrity Intervention Officer (IIO) at the Ministry of Social Development, I am a passionate and results-oriented professional dedicated to people and service excellence. My experience managing the IRIS, Hardship, and Customs queues has strengthened my communication and customer service skills, allowing me to effectively engage with clients and help them feel safe, supported, and empowered to become independent.
As a respected professional within my unit, I am recognized for my strategic thinking, problem-solving skills, and attention to detail. I bring enthusiasm and resilience to my work, collaborating effectively with others to achieve shared goals. My strong cultural awareness ensures that I deliver inclusive and respectful service to diverse communities.
I am committed to utilizing my knowledge and skills to contribute to my organization, ensuring that I remain a valuable asset in achieving excellence and delivering outstanding service
Overview
6
6
years of professional experience
Work History
Integrity Intervention Officer
Ministry of Social Development
05.2021 - Current
- Ensures correct entitlement to Income Support within legislative requirements.
- Matching information between clients, MSD and third parties to decide course of action.
- Assess the information provided by the caller, determine the circumstances, and choose a suitable course of action.
- Implementing early intervention strategies using third-party data to proactively prevent debt.
Grocery Assistant
Thorndon New World
11.2020 - 05.2021
- Filling newly arrived products appropriately with FIFO policy
- Preparing displays for products on offer
- Daily management of inventory
- Stock control of inward goods
Customer Service (Semi Voice Process)
Infosys
03.2019 - 06.2019
- Handling customer phone calls regarding service package and product information
- Chat support answering queries on various plans, billing errors, refunds, etc
- Resolving customer complaints through phone calls & chat support
- Entering customer data appropriately
Education
Post Graduate Diploma - Business Management
Toi Ohomai Institute of Technology
Rotorua, BOP01.2020
Bachelor of Mechanical Engineering -
Mahatma Gandhi University
India01.2017
Skills
- Communication: Proficient in influencing customer decisions, promoting services, and resolving complaints through phone and chat support
- Networking: Ability to build and maintain relationships with clients, third parties, and internal teams
- Strategic & Analytical Thinking: Skilled in planning, analyzing data, and solving complex problems to ensure compliance and efficiency
- Resilience & Adaptability: Able to overcome challenges and adapt to changing policies, customer needs, and operational conditions
- Collaboration & Teamwork: Experience in working with cross-functional teams to achieve organizational goals and manage workflow
- Cultural Awareness & Sensitivity: Engage effectively with diverse communities, ensuring respectful and tailored customer service
- Technological Proficiency & Organizational Skills: Expertise in using technology for data management, inventory control, and workflow tracking
Accomplishments
- Champions of 2017 district inter college football tournament in India.
- Inclusion in 2013 Principal Honors list in 3rd Semester in India.
- Represented school in 2012 All India CBSE school athletics championship.
Timeline
Integrity Intervention Officer
Ministry of Social Development
05.2021 - Current
Grocery Assistant
Thorndon New World
11.2020 - 05.2021
Customer Service (Semi Voice Process)
Infosys
03.2019 - 06.2019
Post Graduate Diploma - Business Management
Toi Ohomai Institute of Technology
Bachelor of Mechanical Engineering -
Mahatma Gandhi University
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