Joshua Toe
Wattle Down,New Zealand
Summary
Motivated individual with years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Obtained additional skills throughout the years in the retail industry including stock management, social media management, content creation, virtual merchandising, team and leadership skills, etc.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Kathmandu
2025.07 - Current
- Collaborated with team members to achieve store performance targets consistently.
- Increased sales by building strong customer relationships and providing excellent service.
Stock Manager
Peter Alexander Sleepwear- The Just Group
2020.01 - 2024.01
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Developed and implemented efficient stocking procedures to optimize store operations.
- Trained and mentored junior staff over busy period of the year on inventory control practices and safety protocols.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
Sales Specialist
July Luggage
2024.07 - 2024.11
- Delivered product presentations and demonstrations, highlighting features and benefits
- Collaborated with the sales team to meet and exceed monthly target.
- Developed comprehensive product knowledge to effectively address customer inquiries and enhance sales opportunities.
- Established strong relationships with key clients, enhancing loyalty and driving repeat business opportunities.
2IC Manager
Paire
2024.01 - 2024.07
- Mentored junior staff, fostering professional growth and skill development.
- Enhanced customer service protocols to elevate overall client satisfaction levels.
- Enhanced customer service through effective communication and product knowledge
- Trained new hires on sales techniques and store procedures
Social Media Content Creator
Joyrich Australia
2021.10 - 2023.01
- Developed and implemented comprehensive social media strategies to enhance brand visibility and engagement.
- Analyzed social media metrics to refine content strategies and improve audience targeting.
- Created engaging multimedia content across various platforms, increasing user interaction rates.
- Managed multiple social media accounts, ensuring consistent messaging and branding alignment.
Christmas Sales Assistant
Culture Kings
2021.10 - 2022.01
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Enhanced store sales during the holiday season through effective upselling, cross-selling, and promotional strategies.
Education
Bachelor of Business - Marketing
RMIT University Melbourne
2022-12
Skills
- Customer service excellence
- Sales and upselling technique
- Cash handling and POS operation
- Stock and inventory management
- Visual merchandising
- Teamwork and communication
- Leadership and training skills
- Social media management
- Adaptability and willingness to learn
- Microsoft software
- Multilingual
Timeline
Sales Assistant
Kathmandu
2025.07 - Current
Sales Specialist
July Luggage
2024.07 - 2024.11
2IC Manager
Paire
2024.01 - 2024.07
Social Media Content Creator
Joyrich Australia
2021.10 - 2023.01
Christmas Sales Assistant
Culture Kings
2021.10 - 2022.01
Stock Manager
Peter Alexander Sleepwear- The Just Group
2020.01 - 2024.01
Bachelor of Business - Marketing
RMIT University Melbourne