Josie Burdfield
Queenstown,OTA
Summary
Educated individual with expertise in various sectors,ready to join a new organization in the role of Customer Service representative. I have 17 years experience in customer service, including hospitality, tele sales, door to door sales, beauty industry and receptionist duties. I am well known for my outstanding people skills, and have a bubbly positive attitude.
Overview
12
12
years of professional experience
Work History
Beauty Therapist/Receptionist
Tahuna beauty spa
Otago, Queenstown
03.2023 - Current
- Performing skin treatments, removing unwanted hair, manicure, pedicure, IPL and massage treatments
- interacting with clients and answering questions about various products and care routines
- up-selling products/retail
- Meeting and greeting customers/taking payments
- answer phone and emails and manage schedule
- setting up/managing the booking system
Beauty Therapist
The house of beauty therapy
Otago, Queenstown
04.2021 - 03.2023
- Performing skin treatments, removing unwanted hair, manicure, pedicure, IPL, and massage treatments.
- Interacting with clients and answering questions about various products and care routines.
- Up-selling products/retail.
- Meeting and greeting clients, and taking payments.
Spa Receptionist/Massage Therapist
Salt float spa
Otago, Queenstown
01.2019 - 04.2021
- Greet customers.
- Answer phone and emails, and manage schedule.
- Making sure guests have a pleasant experience.
- Perform Swedish and deep tissue massage.
Front of House/Baking Assistant
Zest Cafe
Otago, Queenstown
03.2017 - 01.2019
- cooking/serving/ preparing food
- stock ordering
- assisting bakers
Waitress and Bartender
Pig and whistle
Otago, Queenstown
06.2014 - 03.2017
- Handling guests at bar/serving alcohol
- Food orders, setting and clearing tables
- cash handling
- stocking, cleaning bar
Bar Supervisor
Tambrey Tavern
Perth, Karatha
06.2012 - 09.2014
- Monitor, oversee, and coordinate staff.
- Scheduling staffing shifts.
- Addressing customer complaints.
- Assisting the general manager.
Education
GCSE -
Angmering High School
United Kingdom09-2003
Skills
- Appointment Scheduling
- Sales and Upselling
- Inbound and Outbound Calling
- Product Sales
- Customer service expertise
- Excellent customer service skills
- Customer Assistance
- Personable guest service
- Customer Complaint Resolution
- Reception Management
- Scheduling appointments
- Appointment Coordination
- Teamwork and Collaboration
- Multitasking
- High-energy attitude
- NZQA-Beauty therapy, reception duties, occupatipnal health and safety
Affiliations
- Gym
- cooking/baking
- hiking
- social activites
Timeline
Beauty Therapist/Receptionist
Tahuna beauty spa
03.2023 - Current
Beauty Therapist
The house of beauty therapy
04.2021 - 03.2023
Spa Receptionist/Massage Therapist
Salt float spa
01.2019 - 04.2021
Front of House/Baking Assistant
Zest Cafe
03.2017 - 01.2019
Waitress and Bartender
Pig and whistle
06.2014 - 03.2017
Bar Supervisor
Tambrey Tavern
06.2012 - 09.2014
GCSE -
Angmering High School
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