Hi, I’m
Josie Chilman
Clinic Manager/Skin Therapist
71 Selwyn Ave,AUK
Summary
Proactive and meticulous Clinic manager/Skin Therapist with over seven years of experience in the Beauty industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
9
years of professional experience
1
year of post-secondary education
Work History
Clearskincare ClinicsMilford, Auckland
Clinic Manager
11.2017 - Current
Job overview
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored number of clients and wait times to create efficient flow of clients from check-in to check-out.
- Supervised team of three skin therapists and one cosmetic injecting Nurse.
- Built relationships with clients and therapists to create consistency throughout the clinic.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered exceptional service to clients through personalized consultations, making the experience enjoyable for each client.
- Met sales goals by building customer relations and building new clientele, increasing likelihood of repeat business.
- Performed consultations for patients before scheduling treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Resolved customer complaints and facilitated conflict resolutions.
- Executed laser hair removal and microdermabrasion procedures.
Cerise Lash BoutiqueAlbany, Auckland
Eyelash Extension Technician
03.2016 - 11.2017
Job overview
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Educated clients on appropriate care of new eyelashes.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Sought professional training and applied newest methods of eyelash extension application.
- Sanitized and sterilized equipment as required by law and company policy.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
The Design StoreWairau Park, Auckland
Assistant Manager
10.2014 - 03.2016
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Hallenstein BrothersTakapuna, Auckland
Assistant Manager
01.2014 - 10.2015
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Westlake Girls High SchoolAuckland, AUK
High School Diploma
Samala Robinson AcademyAuckland, AUK
Certificate in Makeup Artistry
01.2013 - 11.2013
ElleebanaAuckland
Certificate in Eyelash Lifts
06.2016 - 06.2016
Cerise Lash BoutiqueAuckland
Certificate in Volume Eyelash Extensions
06.2016 - 06.2016
Skills
Relationship building and retention
undefinedTimeline
Clinic Manager
Clearskincare Clinics
11.2017 - Current
Elleebana
Certificate in Eyelash Lifts
06.2016 - 06.2016
Cerise Lash Boutique
Certificate in Volume Eyelash Extensions
06.2016 - 06.2016
Eyelash Extension Technician
Cerise Lash Boutique
03.2016 - 11.2017
Assistant Manager
The Design Store
10.2014 - 03.2016
Assistant Manager
Hallenstein Brothers
01.2014 - 10.2015
Samala Robinson Academy
Certificate in Makeup Artistry
01.2013 - 11.2013
Westlake Girls High School
High School Diploma
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