Summary
Overview
Work History
Skills
Timeline
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Josie Savage

Pahiatua,MWT

Summary

Dynamic professional with extensive experience at FoodFlo International Ltd, excelling in sales support and customer service. Proven track record in vendor management and employee training, enhancing team performance and operational efficiency. Adept at project coordination, fostering collaboration, and driving results through effective communication and strategic problem-solving.

Overview

2026
2026
years of professional experience

Work History

Sales Support

FoodFlo International Ltd
Pahiatua, Wairarapa
07.2024 - Current
  • Provided technical sales support to customers and internal teams.
  • Answered incoming calls from customers, provided customer service and sales support.
  • Provided sales support in the form of product information and clinical data to customers.
  • Organized meetings with key stakeholders from various departments in order to discuss challenges and solutions associated with Sales Support operations.
  • Maintained strong relationships with vendors, suppliers and other external partners involved in Sales Support activities.
  • Collaborated with internal departments to provide sales support for residential accounts.
  • Trained new sales support staff on internal processes and customer service best practices.

People Manager

FoodFlo International Ltd
Pahiatua, Manawatu
01.2022 - 06.2024
  • Monitored employee engagement levels through surveys, interviews and feedback sessions.
  • Managed recruitment activities such as sourcing resumes, interviewing candidates, onboarding new hires.
  • Developed and implemented hiring processes for new employees.
  • Fostered an environment where teamwork was encouraged and collaboration was valued.
  • Ensured compliance with all applicable laws, regulations and company policies and procedures.
  • Assisted in developing budgets for projects or initiatives that support business objectives.
  • Identified opportunities for staff development and training needs.
  • Resolved conflicts among team members in a professional manner.
  • Conducted performance reviews to ensure team members were meeting expectations.
  • Collaborated with senior leadership on organizational strategies, goals and objectives.
  • Created policies and procedures to ensure consistent application of standards across the organization.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Recruited new employees and built relationships, driving visibility.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.

Customer Support Manager

FoodFlo International Ltd
Pahiatua, Manawatu
11.2021 - 01.2022
  • Provided technical assistance to customers when needed or referred them to appropriate personnel.
  • Managed vendor relationships related to third-party services used by the company's customers.
  • Coordinated with other departments to ensure timely resolution of complex customer inquiries.
  • Responded to escalated customer issues in accordance with company guidelines.
  • Provided feedback to customers regarding product features and usage instructions.
  • Maintained detailed records of all interactions with customers using CRM software tools.
  • Trained new customer support staff members on proper use of software, systems, and customer service protocols.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Senior Administrator

Tararua Health Group
Pahiatua , Manawatu
  • Provided training sessions for new hires regarding organizational policies and procedures.
  • Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
  • Facilitated communication between departments within the organization.
  • Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
  • Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.
  • Assisted with onboarding new employees by providing orientation materials and training sessions.
  • Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
  • Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
  • Coordinated patient care services to ensure quality of care was provided.
  • Recruited, trained, supervised, and evaluated staff members.
  • Collaborated with physicians on developing treatment plans that were effective yet cost-efficient.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Coordinated and organized patient records for maximum efficiency.
  • Communicated with patients with compassion while keeping medical information private.

Skills

  • Sales support
  • Customer service
  • Vendor management
  • Employee training
  • Performance management
  • Project coordination

Timeline

Sales Support

FoodFlo International Ltd
07.2024 - Current

People Manager

FoodFlo International Ltd
01.2022 - 06.2024

Customer Support Manager

FoodFlo International Ltd
11.2021 - 01.2022

Senior Administrator

Tararua Health Group

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Josie Savage