Joti Gautam

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
• Achieved performance goals on consistent basis.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Reference : Manager. Mas 02040683391

• Identified issues, analyzed information and provided solutions to problems.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Reference, manager Jules 0272478426

• Improved response times by prioritizing and efficiently managing emergency calls.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Routed calls to police, fire and ambulance service to meet individual call needs.

Reference, Manager Kizzi Metcalfe kizzi.metcalfe@spark.co.nz

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.

Reference, Lecturer Kylie Love 0212100964

• Set up appointments with interested customers according to schedule availability.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Contacted businesses via cold or warm calling to offer services relevant to industries or niches.

Reference, manager Jemma Fryer 027 852 0022

• Followed all company safety standards, including food quality and sanitation procedures.
• Communicated and exemplified the company's vision and goals.
• Operated check stand equipment including cash register, scanner and scale.

Reference, Tama store manager 021 025 18552