Joti Gautam

• Supervised daily operations and ensured adherence to company policies.
• Trained new employees on safety protocols and operational procedures.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.

• Prepared detailed reports outlining findings from monitoring activities for senior management review.
• Responded swiftly to alerts, ensuring timely resolution of issues as they arose.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• Monitored emergency calls and assessed urgency of situations.
• Coordinated response efforts with first responders and support services.
• Provided clear instructions to callers during high-stress situations.

• Handled inquiries from students and faculty, providing information as needed.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Updated and recorded customer or client information to maintain accounts.

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• Conducted outbound calls to generate leads for insurance and mortgage products.
• Collaborated with sales team to develop effective telemarketing strategies.
• Provided product information, answered questions, and offered solutions to customer inquiries.