Jourdana Tera
Tokoroa,Waikato
Summary
Dynamic Store Assistant at Aldi with a proven track record of enhancing customer satisfaction and store efficiency. Skilled in inventory management and relationship building, I effectively resolved customer complaints and optimized sales floor layouts, contributing to a positive shopping experience. Recognized for strong communication and attention to detail, I trained new hires to uphold high service standards.
Overview
11
11
years of professional experience
Work History
Store Assistant
Aldi
Vincentia, NSW
05.2014 - 11.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Answered questions about store policies and addressed customer concerns.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Improved efficiency of stockroom organization, speeding up restocking process.
- Enhanced team efficiency with rigorous restocking protocols, ensuring shelves were always full.
- Improved product knowledge among staff with regular training sessions, leading to better customer service.
Skills
- Friendly and helpful
- Multitasking
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
Timeline
Store Assistant
Aldi
05.2014 - 11.2024