Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
References
Timeline
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JOY BROWN

JOY BROWN

Hampstead,New Zealand

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. I have been a stay-at-home mother since arriving in New Zealand 2 years ago.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Officer / Tax Officer

Samoa Ministry for Customs & Revenue
, Samoa
07.2022 - 02.2023
  • Facilitated communication between Ministry of Customs & Revenue Samoa and public stakeholders
  • Assisted customers with inquiries regarding customs regulations and procedures.
  • Processed documentation for imports and exports in compliance with regulations.
  • Coordinated with internal teams to resolve customer service issues promptly.
  • Educated clients on necessary customs forms and requirements for shipments.
  • Maintained accurate records of customer interactions and transactions efficiently.
  • Facilitated communication between customs officials and customers to enhance clarity.
  • Answered customer inquiries via telephone, email and face-to-face contact.

Customer Service Administration Assistant

Samoa Ministry of Customs & Revenue
Apia, Samoa
07.2019 - 07.2022
  • Represented the public face of the Inland Revenue and a key relationship with the Services' customers.
  • Provided services and advice that meet the needs and exceed the expectations of customers within an allocated segment, e.g., 'Large Enterprises' or 'Small and Medium Enterprises'.
  • Assisted customers with product selection, order placement, account setup and returns.
  • Maintained customer records in a secure database system.
  • Provided helpful information to customers regarding products or services.
  • Managed the return process for defective items, ensuring all necessary paperwork was completed correctly.
  • Provided administrative support such as filing documents, organizing files and maintaining records.
  • Processed orders, refunds and exchanges efficiently and accurately.
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Education

Bachelor Degree - Management & Economics Studies

National University of Samoa
Samoa
04.2023

NCEA Level 2 -

Porirua College
Wellington, New Zealand, Porirua
01.2015

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Access
  • Building professional relationships
  • Problem solving
  • Customer service
  • Interpersonal skills
  • Communication skills
  • Record keeping
  • Database maintenance
  • Account management
  • Microsoft Office Suite
  • Spreadsheets
  • Microsoft outlook

Hobbies and Interests

  • Family and friends
  • Dance
  • Volleyball
  • Going to the gym

Languages

  • Samoan
  • English

Certification

  • NCEA Level 1 Mathematics
  • Digital Literacy 20/20 Certificate
  • National University of Samoa Foundation Certificate
  • NCEA Level 2 certification
  • Employee of the Year 2021 (Taxpayer Service Division)

References

References available upon request.

Timeline

Customer Service Officer / Tax Officer

Samoa Ministry for Customs & Revenue
07.2022 - 02.2023

Customer Service Administration Assistant

Samoa Ministry of Customs & Revenue
07.2019 - 07.2022

Bachelor Degree - Management & Economics Studies

National University of Samoa

NCEA Level 2 -

Porirua College

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JOY BROWN