JOY GARCIA
Summary
Highly skilled and detail-driven professional with more than 10 years of experience in corporate and hospitality industry. Experienced administrator with a commitment to excellent customer service and ability to obtain outstanding results in a challenging environment.
Overview
17
17
years of professional experience
Work History
Reception Administrator
BGIS Limited (Latitude Financial Contract)
09.2016 - Current
- Reception management – client and hosts liaison, Security system monitoring
- Handle and process all mailroom activities
- Manage office supplies, kitchen and bathroom consumables inventory and ordering
- Coordination of room bookings, catering, and any other client’s equipment requirements
- Provide coverage for coordination of client, tenant car parking and loading dock as required
- Service requests management; schedule and assign relevant vendors
- Coordination of all tenancy related requests and facilities issues
- Assist with management of contractors such as collection of required on boarding documentation, building induction, and reviewing of works
- Monitor and implement scheduled and reactive preventative maintenance
- Issuing purchase orders to all vendors and suppliers
- Collecting and reviewing of invoices prior submission to Accounts department
- Issue and process access cards query for staffs, contractors and visitors
- Maintaining locker management records
- Developing and implementing office procedures to increase team productivity and accuracy.
- Covering Facilities Manager role during absence
- Facilities and Security monthly reporting
- Meeting minutes taking and distribution to both Australia and NZ sites during monthly Facilities meeting
Contracts Administrator
New Zealand Post
Auckland
12.2015 - 08.2016
- Process compliance checks and documentations for all on-boarding staff members in Franchise store and Post Centre agency nationwide
- Process off-boarding for all staff leaving store
- Organise e-learning logons and store system access for new staff members
- Administration of store database inclusive of staff information
- Demonstrate proficiency in data entry, contract modification and billing.
- Preparation and sending of application packs for potential new store operator
- Assist Contract Specialists in administering new contracts for existing or new franchise
- Main oversight of Franchise and Post Centre mail inbox, responds and take necessary actions
- Handle 0800 number support for Post Centre
- Order and dispatch consumables items for all Franchise stores
- Create invoices for various fees applies for new operator
- Provide support to 8 Country Regional Managers
Corporate Receptionist and Administrator
Converga (New Zealand Post And Kiwibank Contract)
Auckland
09.2014 - 11.2015
- Visitor assistance and visitor management
- Manage meeting room bookings, assist with room set up and catering coordination
- Incoming and outgoing mail and courier management
- Handle travel and accommodation booking requirements for NZ Post employees
- Provide administrative support to Personal Assistant and other team managers
- Monitoring and ordering office and kitchen supplies
- Organise welcome packs for new Kiwibank employees
- Conducting building induction for new employees
- Issuing and monitoring security access cards to employees, visitors and contractors
- Primary point of contact for any issues or maintenance in building
- Report and log issues in building
- Provide information and direction to vendors and contractors of the building
- Allocation of car parking for guests and taxi reservations
- Creating weekly schedule for 7 flexible staff in Auckland and Wellington Converga team
Front Office Manager
The Quadrant Hotel, 4.5*
Auckland
10.2011 - 01.2014
- Coordinate Front Office activities of the hotel and maintain open line of communication and co-ordination with related departments to ensure guests requests and complaints are handled effectively and efficiently
- Assign duties and shifts to reception team , observe and coach performances to ensure adherence to hotel policies; 5 Duty Managers direct report
- Jointly responsible for recruitment policy within the hotel with regard to segmentation, budget and forecast
- Prepare daily and weekly reports to Management about Hotel Occupancy, Daily Average Rate, and Daily Sales
- Supervise the execution of tasks (progress, execution quality); and adjust when there are deviations
- See to appropriate use and control of spaces, inventory, equipment and installations
- Monitor and order stationery for Front Office and Reservations department
- Approve purchasing or hiring of new equipment in department
- Organize Front Desk meeting to review performance and discuss existing problems for improvement
- Coordinating group arrival; check room blockings, arrange special check-in desk if applicable, is contact person during the visit
Guest Services Manager
Jumeirah Emirates Towers Hotel, 5*
Dubai, UAE
01.2009 - 07.2011
- Supervise, direct and supports all Front Office business units
- Conduct daily departmental briefings and provides input for regular Front Office meetings
- Responsible for coaching staff and providing constructive feedback to enhance performance
- Coordinate the introduction and training of new employee
- Approves and analyses discounts and rebates
- Create weekly schedule for Front Office team; 16 team members
- Resolves guest complaints and respond to guest needs problems that arise
- Performs audit and oversees safety and security of the hotel, guests, and colleagues
- Monitor billing instructions and guest credit
- Develop and implement strategies to improve guest experiences and build loyalty.
Guest Services Team Leader
Jumeirah Emirates Towers Hotel, 5*
Dubai, UAE
03.2008 - 12.2010
- Supervise reception staff during shift, ensure that all duties are complete
- To use discretion and tact when dealing with guest inquiries, issues or complaints in efficient and professional manner
- Ensure that all staff are on duty on time and are in accordance with hotel’s grooming standards
- Ensure adequate supplies of cash and change in front desk floats at all times
- Coordinate room changes and advice housekeeping and other concern departments
- Sell rooms to prospective guests, ensure that maximum rate is achieved without losing sale
- Assist guests with general enquiries about hotel and its facilities, daily events, and functions
- Coordinate introduction and training of new employee
Guest Services Executive
Jumeirah Emirates Towers Hotel, 5*
Dubai, UAE
04.2006 - 02.2008
- Allocate suites, check in and out of hotel guests
- Responsible in clearing and settlement of all guest accounts
- Carry out credit check and high balance report
- Cash handling, which includes currency exchange and balancing float
- Ensure that all queries and requests are dealt with in efficient and professional manner
- Maximized on sales opportunities by up selling
- Upholds the highest standard of internal and external customer service
- Train newly hired guest services executive and cross trainees
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Education
Bachelor of Science - Hotel and Restaurant Management
De La Salle University
Philippines2005
Skills
- Proficiency in Microsoft Office Suite
- Organizational skills
- Time Management skills
- Detail Oriented
- Written and verbal communication skills
- Scheduling, planning and coordination
- Excellent Customer and Staff Relations
Additional Information
Qualification
• Experienced in wide range of computer systems and software programs (MS Office Suite)
• Strong knowledge on Building Control System and Hotel Software (Gallagher, Opera, Fidelio)
• MSAP (Manhattan Software Asia Pacific) – Purchase Orders and Service Requests management
• Avetta – Vendor Management System
• First Aid Certification
• Security Training – Passed
Timeline
Reception Administrator
BGIS Limited (Latitude Financial Contract)
09.2016 - Current
Contracts Administrator
New Zealand Post
12.2015 - 08.2016
Corporate Receptionist and Administrator
Converga (New Zealand Post And Kiwibank Contract)
09.2014 - 11.2015
Front Office Manager
The Quadrant Hotel, 4.5*
10.2011 - 01.2014
Guest Services Manager
Jumeirah Emirates Towers Hotel, 5*
01.2009 - 07.2011
Guest Services Team Leader
Jumeirah Emirates Towers Hotel, 5*
03.2008 - 12.2010
Guest Services Executive
Jumeirah Emirates Towers Hotel, 5*
04.2006 - 02.2008
Bachelor of Science - Hotel and Restaurant Management
De La Salle University
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