Summary
Overview
Work History
Education
Skills
Timeline
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Joy Honculada

141 Bedford Street, Cannons Creek,Porirua, Wellington

Summary

Motivated and dedicated professional seeking to thrive in an environment that fosters growth and excellence. Eager to contribute meaningfully to an organization while continuously developing personal and professional skills. Committed to achieving both individual success and organizational goals through hard work, adaptability, and a proactive mindset. Brings a strong passion for delivering exceptional service and care in every task and interaction.

Overview

7
7
years of professional experience

Work History

Customer Experience Agent

Alorica Philippines, Inc.
Business Center 4 & 5, PhilExcel Business Park, Manuel Roxas Highway, Clark Freeport, Angeles City, Pampanga, Philippines 2023
01.2024 - 04.2025
  • Maintaining composure and empathy in challenging or emotional situations.
  • Upholding the company’s values and tone in all interactions.
  • Demonstrating a customer-first mindset, and a positive attitude.
  • Adhering to internal guidelines, response time standards, and data protection policies.
  • Keeping records accurate and up-to-date after each customer contact.
  • Identifying customer pain points and offering effective solutions.
  • Troubleshooting technical or service-related problems.
  • Following up with customers to ensure satisfaction, and encourage feedback.
  • Building trust and loyalty through attentive service and solution-oriented support.
  • Providing accurate information about products, services, or policies.
  • Resolving issues or complaints promptly and professionally.
  • Escalating complex concerns to appropriate departments when necessary.

Legal Virtual Assistant /Freelancer

DK Law Group
10451 Mill Run Cir #400, Owings Mills, MD 21117
05.2024 - 07.2024
  • Managing calendars, scheduling appointments, and court dates.
  • Answering and directing emails and phone calls professionally.
  • Organizing digital files, folders, and legal documents.
  • Preparing invoices and billing tasks.
  • Performing data entry and updating client records.
  • Following up with clients, courts, and opposing counsel.
  • Responding to client inquiries in a timely, respectful manner.
  • Handling all client information with the highest level of confidentiality.
  • Complying with professional and ethical standards.
  • Maintaining professionalism in all written and verbal communications.

Domestic Helper

DOHA Energy International Manpower Services
Taft Avenue, Malate, Manila, Metro Manila, Philippines
06.2022 - 11.2023
  • Sweeping, mopping, vacuuming, and dusting all areas of the home.
  • Cleaning bathrooms, kitchens, and windows.
  • Washing and ironing clothes.
  • Making beds and changing linens.
  • Organizing household items and maintaining cleanliness.
  • Grocery shopping, or assisting with grocery lists.
  • Serving meals.
  • Provide elderly and child care.
  • Administering medication as instructed.
  • Providing companionship.
  • Accompanying someone to appointments or errands.
  • Maintaining confidentiality and respect for the household.
  • Demonstrating honesty, reliability, and punctuality.
  • Following instructions and communicating clearly with the employer.
  • Observing safety and hygiene practices at all times.

Customer Service Representative

VXI Global Holdings B.V. (Philippines)
G/F Felcris Centrale Mall, Quimpo Boulevard, Talomo, Davao City
10.2018 - 07.2019
  • Answering incoming calls and inquiries in a timely manner.
  • Greeting customers warmly, and listening actively to their needs.
  • Identifying customer concerns and providing appropriate solutions.
  • Troubleshooting problems and guiding customers through steps to resolve them.
  • Escalating unresolved issues to supervisors, or specialized departments, as needed.
  • Verifying customer information for security and accuracy.
  • Maintaining accurate and complete records of all conversations.
  • Maintaining a positive, empathetic, and professional attitude at all times.
  • Following communication scripts and protocols, where applicable.
  • Upholding confidentiality and data privacy standards.
  • Meeting performance metrics such as response time, resolution rate, and customer satisfaction scores.

Education

Bachelor of Science - Business Administration

University of Mindanao
Bolton Street, Davao City
03-2018

High School Diploma -

Don Manuel A. Javellana Memorial Nat’l High School
Homeland Sub., Panabo City
03-2011

Skills

  • Time management
  • Attention to detail
  • Document preparation
  • Team collaboration
  • Microsoft office
  • Multitasking and organization
  • Appointment scheduling
  • Adaptability and flexibility
  • Customer service
  • Confidentiality compliance
  • Problem solving
  • Technical troubleshooting
  • Interpersonal skills
  • Proactive and able to work individually or as part of a team
  • Responsible, patient, and can work under pressure
  • Physically and mentally vigorous

Timeline

Legal Virtual Assistant /Freelancer

DK Law Group
05.2024 - 07.2024

Customer Experience Agent

Alorica Philippines, Inc.
01.2024 - 04.2025

Domestic Helper

DOHA Energy International Manpower Services
06.2022 - 11.2023

Customer Service Representative

VXI Global Holdings B.V. (Philippines)
10.2018 - 07.2019

Bachelor of Science - Business Administration

University of Mindanao

High School Diploma -

Don Manuel A. Javellana Memorial Nat’l High School

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Joy Honculada