Joy Mcdermott

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

• Mentored and supported junior staff members to apply best practices and follow procedures.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Adapted management styles to suit varying personnel and evolving customer demands.

• Ensured sufficient inventory by sourcing parts from various platforms.
• Trained new employees on product knowledge, company policies, and effective sales techniques.
• Organized storage areas with products from new deliveries.
• Responded to questions and facilitated order placements both in-store and over the phone.
• Carried out frequent audits to maintain up-to-date inventory records.
• Ensuring that health and safety are at the forefront for all staff
• key holder
• Cash handling and reconciling and banking duties
• Delivered Fast accurate results for hard to locate parts under time constraints

Organized depot for several daily freight deliveries.

Execute numerous full scans daily to discover missing shipments.

Received and responded to enquires from all wlg depots and customers on fright and shipment query's under strict time constraints

communicated with multi owner operated drivers at the same time to coordinate a seamless service for us customers and team members

Provided face-to-face customer service at over-the-counter depot drop-off locations.

• Utilized specialized software to capture and process data.
• comunacated with the public in response to their online enquires to confirm details to ensue the report was accurate.
• worked with other sections to alleviate the pressure and process inactive warrants.
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