Joy Patu
Kaitaia,NTL
Summary
Proven track record in event management and customer service, demonstrated at Kai Kreationz. Excelled in office administration and team leadership, significantly enhancing event execution and client satisfaction. Mastered food safety and sanitation practices, ensuring compliance and hygiene standards. Skilled in decision-making and prioritization, adept at driving results and exceeding expectations.
Outstanding efforts to execute any task given.
Overview
8
8
years of professional experience
Work History
Event Caterer
Kai Kreationz
08.2022 - Current
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
- Maintained strict hygiene standards throughout the entire event catering process.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
Sales Assistant
Marston Moor
02.2023 - 06.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Dispatch Assistant
Marston Moor
02.2023 - 06.2024
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
Administrator
Far North Honda
09.2019 - 05.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Front of House Assistant
Motueka Post Office
10.2016 - 08.2018
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Managed reservations efficiently to maximize seating capacity and reduce wait times for guests.
Education
Bachelor Performing Arts
Te Wananga O Aotearoa
Aoteatoa 2027
Motueka High School
Motueka, TAS2018
Skills
- Office Administration
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Work Planning and Prioritization
- Customer Service
- Food Safety
- Food presentation
- Sanitation Practices
- Event Management
- Ordering and invoicing
Languages
Maori
Native or Bilingual
Additional Information
Work referees
- Vanessa Harrison | 021 091 25333
Kai Kreationz LTD.
- Greg Hodgeson | 09408 1310
Far North Honda & Holden
Character Referees
Moana Tessa Kake Tuffley | 0277543202 Tumuaki
TKKM O Te Pi’ipi’inga Kakano Mai I Rangiate
Gloria Rehu | 027450 7129
Te Kōpae Tamariki Kia Ū Te Reo
Kaiwhakarite
Timeline
Sales Assistant
Marston Moor
02.2023 - 06.2024
Dispatch Assistant
Marston Moor
02.2023 - 06.2024
Event Caterer
Kai Kreationz
08.2022 - Current
Administrator
Far North Honda
09.2019 - 05.2021
Front of House Assistant
Motueka Post Office
10.2016 - 08.2018
Bachelor Performing Arts
Te Wananga O Aotearoa
Motueka High School