Joy Wilson
Ohai,OTA
Summary
- Professional in food service industry with experience in deli operations. Skilled in food preparation, customer service, and maintaining cleanliness standards. Strong focus on team collaboration and achieving results, adapting smoothly to changing needs
- . Reliable, efficient, and knowledgeable in inventory management and safety protocols. Talented Deli Manager adept at training employees, leading teams, and serving customer needs.
- Known for reliability, leadership, and excellent communication skills.
- Results-oriented Deli professional experienced in operating equipment, maintaining employee safety and following health code guidelines.
- Manages all areas of operations with efficient and quality-focused approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position.
- Store assistant with background in retail operations and customer service. Proven record of efficiently managing stock, handling customer inquiries, and ensuring clean and inviting store atmosphere.
- Pursing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Deli Assistant
Plaza Supervalue
10.2023 - Current
- providing customer satisfaction by having efficient and friendly service at the deli counter by assisting customers with product selection and offering recommendations based on individual preferences and dietary needs
- prepare sandwich's, bread rolls ,muffin splits ,toasted sandwich's , mousetraps other cold cabinet food when required
- prepare hot food for lunches and night meals then cook to temperature for serving then record into temperature recording book
- Monitor food at serving areas for freshness and replenish when needed
Barista Manager
Coffee Bomb Limited
09.2022 - 10.2023
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Produced consistently high-quality baked goods for customers.
- Operated cash registers and processed payments accurately.
- Maintained accurate inventory of baking supplies and ingredients.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shop Assistant
Lumsden Dairy
09.2000 - 09.2022
- Maintained a clean and organized store environment for optimal shopping experience.
- Completed daily tasks accurately and on-time to support shop needs.
- Stocked shelves efficiently, ensuring product availability and reducing restocking time.
- Operated cash registers accurately, minimizing errors and processing transactions quickly.
- Checked incoming orders and organized new stock.
- prepared food for the cold cabinet and the hot cabinet
- Greeted customers entering store and offered assistance with requirements.
- worked in the liquor area stocking shelving and serving customers helping them with any requirements that they may of needed
- I have a licence controller qualification
21c Manager
Coffee Bomb
08.2019 - 09.2020
- Handled cash transactions accurately, ensuring proper accounting of daily sales.
- Prepared high-quality beverages with attention to detail and presentation standards.
- Showcased flexibility in adapting to changing work schedules, supporting team coverage during peak hours
- Supported store operations by completing opening and closing procedures efficiently.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- prepare cold and hot food quickly for all customer satisfaction so there's a short waiting period
- train all staff to multi-task between making coffee , baking, and fast cooking on grill insuring customers don't wait to long
- conducting weekly inventory making sure all stock is ordered and has been rotated
- making sure all staff have a cleaning procedure in place to ensure health and safety with in the business
Pre- Batter
Tanner Specialists
06.2016 - 08.2019
- prepare batter
- turn vats on to ensure up to correct temperature before using
- batter hotdogs, fish , chicken , oysters , mussels
- end of day clean up of all areas using health and safely procedures for the business
Meat Packer
Alliance Group Lorneville Plant
10.2016 - 01.2017
- Packaged and attached labelling to various meat selections.
- Streamlined packaging process with meticulous attention to detail in weighing, labelling, and sealing packages.
- Maintained strict compliance with food safety regulations during all aspects of meat handling, cutting, and packaging processes.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
Sandwich Maker
Makenbake
02.2015 - 03.2016
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Cook - Baker- Manager
Magpie Cafe and Suzie Q Restaurant
03.2014 - 03.2015
- oversaw all aspects of cafe and restaurant ensuring health and safely techniques were always used, Hazards checks, cleaning up to compliance with health and safely regulations
- Ordering stock ensuring everything was rotated and never over stocked by conducting weekly stock takes
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers
- making sure all staff were trained up to standard and always made sure there was a open communication line if there were any problems that may arise so it could be sorted
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Plaza Deli Manager
Plaza Supervalue
03.2012 - 04.2014
- Cross-trained existing employees to maximize team agility and performance.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- making up weekly rosters, ensuring if staff needed time off within any area i would jump in and help out where ever needed
- making sure all areas were working smoothly always offering my hand to jump in to make sure staff weren't overworked
- doing all catering that needed done ensuring to delegate work if needed a hand
- always made sure everyone worked as a team
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Cafe Alrounder
3-bean Cafe
02.2003 - 09.2012
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
- Upheld brand reputation by consistently delivering quality beverages using standardized recipes and techniques.
- Coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Motel Cleaner /Assistant Manager
Tower Lodge Hotel
05.2001 - 11.2003
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
- Maintained inventory levels for cleaning supplies, informing management when stock needed to be replenished.
- Collaborated with front desk staff to ensure prompt room availability for new guests upon checking.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Coordinated wake-up calls for guests according to their requests, guaranteeing punctuality for important appointments or travel plans.
- Promoted a positive atmosphere by engaging in friendly interactions with guests upon arrival and throughout their stay.
- Upheld a professional appearance and demeanour at all times, serving as a positive representative of the motel brand.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
- Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
- Continuously updated knowledge of motel policies and procedures, ensuring compliance within day-to-day operations.
- Provided support for other departments within the motel as needed, including laundry services and maintenance duties when necessary.
- Assisted guests in finding local attractions and services, providing personalized recommendations based on individual preferences.
- Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
- Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Duty Manager Appleby Tavern
Invercargill Licensing Trust
02.1998 - 04.2001
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Education
Bar Licence
Front Line Training
Invercargill, NZ2020
Certificate I - Certificate in Cafe And Bar Service
Southern Institute of Technology
Invercargill, NZ2002
Skills
- Product presentation / product rotation
- Cleanliness and sanitation
- Product Knowledge
- Hospitality service expertise / team leadership / multitasking / communication / attention to detail
- Accurate money handling
- Stocking and Replenishing ( stock take to ensure we have enough)
- ID Verification
- Liquor Law Compliance
- Employee Training
- Customer Service
- Health and safety compliance
Timeline
Deli Assistant
Plaza Supervalue
10.2023 - Current
Barista Manager
Coffee Bomb Limited
09.2022 - 10.2023
21c Manager
Coffee Bomb
08.2019 - 09.2020
Meat Packer
Alliance Group Lorneville Plant
10.2016 - 01.2017
Pre- Batter
Tanner Specialists
06.2016 - 08.2019
Sandwich Maker
Makenbake
02.2015 - 03.2016
Cook - Baker- Manager
Magpie Cafe and Suzie Q Restaurant
03.2014 - 03.2015
Plaza Deli Manager
Plaza Supervalue
03.2012 - 04.2014
Cafe Alrounder
3-bean Cafe
02.2003 - 09.2012
Motel Cleaner /Assistant Manager
Tower Lodge Hotel
05.2001 - 11.2003
Shop Assistant
Lumsden Dairy
09.2000 - 09.2022
Duty Manager Appleby Tavern
Invercargill Licensing Trust
02.1998 - 04.2001
Bar Licence
Front Line Training
Certificate I - Certificate in Cafe And Bar Service
Southern Institute of Technology
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