Joyan Lewis
Thames,Waikato
Summary
Highly driven master’s degree holder in MBA Finance with additional IT and technical skills Looking for the opportunity to use knowledge and skillset in finance, marketing, and other streams of business. Able to help the organization make greater profits through better market analytics. Furthermore in search of a challenging career in an organization where in creativity, innovative ideas, hard work, dedicated service, and discipline would be highly regarded and rewarded at all levels.
Overview
2
2
years of professional experience
Work History
Technician
Hi Tech Mobiles
Thames, Waikato
06.2022 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on Mobiles,tablets computers and laptops.
- Set up and performed test activities.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
Technical Support Representative
HI Tech Mobiles
Thames, WKO
06.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, Computers and Mobile repairs.
- Managed high levels of call flow and responded to technical support needs.
- Monitored systems in operation and input commands to troubleshoot areas.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Installed security applications and devices and suggested additional security measures.
- Defined and documented technical support best practices for technologies.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
- Provided replacement files to customers missing data, media files, and software components.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Bank Loan Officer
JOYINFRATECH
Udupi India, Karnataka
05.2021 - 04.2022
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Advised clients on mortgage, education and personal loans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Customer Service Representative
Furniture Jungle
Thames, Waikato
12.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
MBA - Accounting And Finance, Strategic Market Planning,
M.B.A (Finance) Manipal Institute of Management
Manipal University01.2009
BBA - Accounting And Business Management
B.COM Graduate
Mangalore UNIVERSITY01.2007
High School Diploma -
P.U.C(12th Std) COMMERERCE ACCOUNTING
K.S.E.E.B Milagres College Kallianpur C01.2004
High School Diploma -
STD 10 K.S.E.E.B Milagres English MediumSchool
Kallianpur01.2002
Skills
- Attention to Detail
- Verbal and Written Communication
- Routine Inspections
- Managing Reception
- Diagnosis and Troubleshooting
- Customer Service
- Work Planning and Prioritization
- Issue Analysis
- File and Record Maintenance
- Project Management
- Contract Development and Management
- Strategic Planning
- Managing Operations and Efficiency
- Technical Proficiency
- Managing Cash Register
- Finance and Accounting Operations
- Managing Files and Records
- Overseeing Employees
- Reducing Waste
- E-Commerce Strategy
- Accounts Payable and Receivable
- Employee Coaching and Motivation
Accomplishments
· Project on general banking at syndicate bank Manipal.
· Local projects on M/s Udaya group Plant layout.
· Project on ‘project financing and risk rating’ at Vijaya -bank Head office Bangalore.
· State level Project on (customer preferences about Govt. Buses V/S Private Buses).
· Presented live taxation presentation at MIM “Taxtathva”.
- Awarded best Manager in college fests.
- Weightlifting/conducting mc’s/singing/acting/electronic projects.
- Core person of Event management committee MIM.
- Southern Zonal Level Award for the best electronic project by Bharat Heavy Electrical.
- Organizing various programs.
- Actively involved in school & college-level cultural programs.
- Won Philips simplicity challenge conducted by CNBC TV 18 for one of the top10 new business ideas.
- Core person in Finance committee Manipal institute of management.
- Won many prizes at school, college, graduate, and post-graduate levels.
- Organized “FINNACLE” a mega finance fest in the history of Manipal Institute of Management.
- Organized “BANZAI” Intercollegiate fest for the first time in the history of Milagres College.
- Was the president of All India Christian Union Federation (AICUF), a Member of SFC.
- Organized “SAMMILAN 09” for the first time at MIM.
- organizing National level Conference on customer preferences about government v/s Private buses.
- Presently I am the general secretary for CREDAI UDUPI and JOINT SECRETARY for CREDAI Karnataka. Organized many events under this banner.
Affiliations
SECRETARY FOR C.R.E.D.A.I Karnataka India.
COMPUTER SKILLS
OPERATING SYSTEMS: Windows, Ubuntu, Android, IOS, raspberry pi, Audrino.
TOOLS: MS Office, Image editing, ERP, computer hardware troubleshooting, Tally, Spss, Pinnacle, Dj ing, video editing software, computer repairs, and maintenance.
Additional Information
REFERENCES
1. Tony Gensen
Retd Justice of peace
205 reservoir road Thames-3500
MOB-+6421491808
2. Fr. valerian D’Souza
St. Francis Catholic Church
111 Baillie street Thames-3500
MOB-+642102606315
3. Kunal Sidana
Current employer
Hi Tech Mobiles
Thames 3500
MOB-+64225415262
Languages
English
Full Professional
Hindi
Full Professional
tamil
Elementary
Malayalam
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Technician
Hi Tech Mobiles
06.2022 - Current
Technical Support Representative
HI Tech Mobiles
06.2022 - Current
Bank Loan Officer
JOYINFRATECH
05.2021 - 04.2022
Customer Service Representative
Furniture Jungle
12.2020 - 03.2022
MBA - Accounting And Finance, Strategic Market Planning,
M.B.A (Finance) Manipal Institute of Management
BBA - Accounting And Business Management
B.COM Graduate
High School Diploma -
P.U.C(12th Std) COMMERERCE ACCOUNTING
High School Diploma -
STD 10 K.S.E.E.B Milagres English MediumSchool
Similar Profiles
Wasim BelgaumkarWasim Belgaumkar
Zonal Sales Manager at Honor Tech MobilesZonal Sales Manager at Honor Tech Mobiles
Zubair AkbarZubair Akbar
Branch Manager at Phone Tech Mobiles & CommunicationsBranch Manager at Phone Tech Mobiles & Communications
Wasim BelgaumkarWasim Belgaumkar
Zonal Sales Manager at Honor Tech MobilesZonal Sales Manager at Honor Tech Mobiles