Joyce Faifai-Loa Fomai
Auckland
Summary
My goal is to find a fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am a polite and well-spoken individual who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to customers. Helpful and approachable but also commercially minded and having the ability to promote facilities and always maximize sales opportunities. A quick learner who can absorb new ideas, communicate clearly and effectively and find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious workplace where I will be able to continue to increase my work experience & develop my abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Express Afterhours Dispatch and Network Controller
NZ Post
01.2024 - Current
- Enhanced network performance by implementing efficient routing protocols and optimizing configurations.
- Coordinate deliveries on time-sensitive projects.
- Established effective incident response procedures that minimized downtime during unplanned events.
- A professional who ensures that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes and coordinating delivery times.
- Answered constant flow of customer calls with minimal wait times.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations all over New Zealand.
Customer Service Representative
Enviro NZ
06.2023 - 01.2024
- Helps customers by responding to their queries which may come online, telephonically or in person. -Assists customers by referring them to individuals within the organization who are best suited to help them. -Helps clients by responding to their queries within the shortest possible time. -Enhances client customer experience by giving them the correct solutions to their queries. -Retains customers by providing solutions to their problems. -Attracts new customers by answering product and service questions that potential customers may have.
Customer Consultant
Qantas Airways LTD
11.2022 - 06.2023
- Answering and assisting callers with flight enquiries, bookings and/or needs. - Ensuring that the customers/passengers are all reassured with their flights and itinerary and happy with their service. - Managing bookings, flights and assisting with any changes that are needed. - Providing a friendly and comfortable phone service environment for the customer/passenger.
Receptionist/ Housekeeper
Quest
01.2022 - 11.2022
- Welcoming guests and tending to inquiries for future reservations - Managing guest reservations and any added requirements to tend to their needs. - Checking in and checking out guests fast and efficiently - Answering telephone inquiries proficiently and patiently and building a professional relationship with the guests. - Setting up apartments for guest arrivals - Hitting our target time goals for Housekeeping in accordance our company standards. - Meeting guests requirements when Housekeeping is not available for the day.
Factory Worker
Thos. Holdson and Sons
01.2021 - 01.2022
Sales Assistant
Noni B
07.2019 - 03.2020
Assistant Manager
The Just Group
11.2016 - 07.2019
Fruit picker/Vege picker
Massey
Education
High School Diploma -
Avondale College
11.2015
Skills
- Microsoft office and Outlook application proficiency
- A good telephone manner
- Data entry
- Excellent verbal and written communication skills
- Customer service skills, patience and tact
- Safety and compliance
- Training new staff
Certification
- Limited-Service Volunteer, Green Bay, 10/01/16
- First Aid Certificate: Health Aide, 10/01/16
Unemploymentgap
03/01/20, 01/01/21, This was due to injury and recovery. (Achilles Tendon Rupture)
Timeline
Express Afterhours Dispatch and Network Controller
NZ Post
01.2024 - Current
Customer Service Representative
Enviro NZ
06.2023 - 01.2024
Customer Consultant
Qantas Airways LTD
11.2022 - 06.2023
Receptionist/ Housekeeper
Quest
01.2022 - 11.2022
Factory Worker
Thos. Holdson and Sons
01.2021 - 01.2022
Sales Assistant
Noni B
07.2019 - 03.2020
Assistant Manager
The Just Group
11.2016 - 07.2019
Fruit picker/Vege picker
Massey
High School Diploma -
Avondale College
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