Joyce Vahua
Titahi Bay Porirua,WGN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Maintaining high customer satisfaction and fostering loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bar Person/Duty Manager
The Porirua Club
05.2011 - Current
- Prepared and served beverages following club standards for quality and presentation.
- Managed cash register operations, handling transactions accurately and efficiently.
- Assisted in maintaining cleanliness and organization of bar area to enhance guest experience.
- Collaborated with team members to ensure timely service during peak hours.
- Built loyal clientele with friendly, approachable demeanor and exceptional service.
- Enhanced customer experience by providing attentive service and creating a welcoming atmosphere.
Customer Service Representative/Merchandiser
Farmers Porirua
10.2005 - 10.2011
- Assisted customers with inquiries, providing accurate product information and support.
- Processed transactions efficiently, maintaining accuracy in cash handling and record-keeping.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
Certification
Duty Managers Certificate
Timeline
Bar Person/Duty Manager - The Porirua Club
05.2011 - Current
Customer Service Representative/Merchandiser - Farmers Porirua
10.2005 - 10.2011
Porirua College - High School Diploma,