Joyce Zhang
Summary
Personable Office Administrator with nearly 15 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Also can work independently with can-do attitude. Professional and welcoming in creating upbeat work environment.
Overview
18
18
years of professional experience
Work History
Office Administrator
Perfect 1 Construction Ltd
03.2019 - 05.2023
- Interacted with clients and suppliers by phone or email
- Maintained electronic and paper filling systems for easy retrieval of information
- Generated invoices
- Updated Sales and Expenses Report
- Market Research
- Other office duties
Office Administratior
Lightup NZ Ltd
01.2013 - 08.2015
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated communications, financial processing, registration, recordkeeping
- Updated product data, brochures, weekly Sales and Inventory Reports
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Market research and product promotion
Sales Administrator
Pulse Utilities NZ Ltd
02.2012 - 01.2013
- Updating Weekly Campaign Communique and distributing to stakeholders
- Reconciling Sales Applications with reported sales
- Managing the timely and accurate communication of Pulse Energy and Just Energy customer pricing for all campaign territories and ensure pricing is always accurate on the websites
- Organising the logistics for Sales and Marketing events
- Organising formal meetings
- Managing stationery and marketing collateral stock levels
- Actively collecting relevant market intelligence
- Knowledge Management
- Managing pricing content
- Other sales and marketing tasks as required
Customer Service Representative
Pulse Utilities NZ Ltd
09.2009 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally by phone or email
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Problem investigating and solving
Office Clerk
Green Park Property Investments Ltd/Healthy Fresh
11.2007 - 09.2009
- Responded inquiry by phone or email
- Provided clerical support to company employees
- Maintained organized files to support team needs and maximize performance
- Accounting paper work (MYOB)
- Other office duties
Marketing Coordinator
North Shore International Academy
07.2005 - 08.2007
- Developed and executed the plans for marketing campaigns
- Boosted brand awareness with target customer demographics
- Collaborated with sales, marketing, advertising, etc
- Market Research
- Reported to senior management
Education
National Certificate in Real Estate (Salesperson)
The Skills Organisation
2016
Certificate in MYOB Accounting
Jump Start Computer Accounting Trainers
2005
Diploma in Marketing
Auckland University of Technology
2005
Skills
- Administrative Skills
- Organisational Skills
- Independent Work
- Customer Service
- Problem Solving
- Process Improvement
- Business Analysis
- Sales Analysis
- Selling Skills
- Marketing Support
- Sales Order Processing
- Telemarketing
- Order Processing
- Product Promotion
- Pricing Analysis
- Quotation Making
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Office Administrator
Perfect 1 Construction Ltd
03.2019 - 05.2023
Office Administratior
Lightup NZ Ltd
01.2013 - 08.2015
Sales Administrator
Pulse Utilities NZ Ltd
02.2012 - 01.2013
Customer Service Representative
Pulse Utilities NZ Ltd
09.2009 - 02.2012
Office Clerk
Green Park Property Investments Ltd/Healthy Fresh
11.2007 - 09.2009
Marketing Coordinator
North Shore International Academy
07.2005 - 08.2007
National Certificate in Real Estate (Salesperson)
The Skills Organisation
Certificate in MYOB Accounting
Jump Start Computer Accounting Trainers
Diploma in Marketing
Auckland University of Technology
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