Joyce Tukilagi Tanevesi
Mangere,AUK
Summary
Friendly passionate job seeker. Reliable employee seeking Call centre position. Offering positive and on go learning attitiude. Empathy and integrity in work place and life itself.
Overview
28
28
years of professional experience
Work History
Mail Sorter
NZ Post
Auckland
06.2006 - Current
- Sorted mail with high levels of accuracy.
- Reviewed incoming mail for proper date, postage and barcodes sorting.
- Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
Call Center Agent
Ticketmaster
Auckland, New Zealand
06.2006 - 10.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Described product highlights and benefits to help guide purchasing decisions.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Resolved over customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Maintained high levels of customer satisfaction and retention, by booking tickets prompt and accurate.
Education
No Degree - Accounting, Science, Geography, Clothling Textiles
Nga Tapuwae College
Mangere, AUKCertificate Computer Basics Lvl2 -
Auckland Academy
Auckland02.2000
Skills
- Handling and sorting mail
- Good Telephone Etiquette
- Decision Making
Timeline
Mail Sorter
NZ Post
06.2006 - Current
Call Center Agent
Ticketmaster
06.2006 - 10.2018
No Degree - Accounting, Science, Geography, Clothling Textiles
Nga Tapuwae College
Certificate Computer Basics Lvl2 -
Auckland Academy
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